Unit Clerk

Location: One Robert Wood Johnson Place, New Brunswick, NJ 08901
Status: Full-Time, Hourly
Shift: Night (11pm to 7:30am), rotating weekends and holidays

About the Role

Performs clerical and receptionist functions for the unit, in accordance with Robert Wood Johnson University Hospital policies and procedures. Answers inquiries of a general nature by nursing staff, physicians, patients, and families, and carries out principles of positive guest relations.

Responsibilities

• Performs receptionist functions for the nursing unit:
  • Answering the telephone within 4 rings professionally
  • Answering the call bell via intercom system professionally
  • Activating the paging system for both routine and emergency use
  • Coordinating patient admissions, transfers, and discharges with other departments
  • Carrying out principles of positive guest relations
• Performs clerical functions using the TDS computer system:
  • Written order entry
  • Report retrieval
  • Census updates related to admissions, transfers, and discharges
  • Documenting and updating patient allergies, conditions, transport, and diet
• Schedules appointments for patients
• Photocopies medical records per policy and maintains a log of the unit's activity
• Adheres to hospital policies and procedures related to:
  • Dress code
  • Punctuality and attendance
  • Mandatory annual training requirements
  • Unit Clerk meetings
  • Use of appropriate ID badge
  • Patient confidentiality
• Applies knowledge and skills relevant to the patient population served on the assigned unit
• Demonstrates good communication and customer service skills
• Participates in patient safety initiatives, including:
  • National Patient Safety Goals
  • Federal, state, and voluntary regulatory standards
  • Unit or departmental specific safety initiatives
  • Infection Prevention and other safety programs
  • Proper handwashing techniques
  • Compliance with RWJUH protocols, policies, and procedures
• Ensures handwritten information is readable
• Adheres to RWJUH Prohibited Abbreviations, Acronyms, and Symbols listing
• Reports errors, high-risk events, and near-misses to immediate supervisor
• Completes online patient safety educational program with a score of 80 or higher
• Demonstrates understanding of information communicated through newsletters, bulletin boards, and memos

Requirements

• High school diploma (required)
• Clerical experience (required)
• Medical terminology (preferred)

Pay

$16.00 - $17.17 per hour. The compensation offered will depend on the candidate's educational background, skills, and professional experience.

Benefits

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more