UNIT CLERK

About the role

The HIV/AIDS Services Administration (HASA) is the most comprehensive program of its kind in the country, helping New Yorkers living with HIV or AIDS live healthier and more independent lives. HASA provides intensive case management, rental assistance, emergency and non-emergency housing, and assistance with applying for public benefits and services including Medicaid, food stamps and cash assistance. HASA also provides vocational services that prepare clients for work. With counselors to help identify barriers to employment, clients can select vocational goals and receive support.

Responsibilities

• Receive, screen, and direct visitors to agency offices, by welcoming, questioning, and announcing visitors; provide visitors with information and referring them to appropriate agency staff through an electronic Queuing and Routing system.
• Maintain systems of records, by entering, retrieving, and transferring data into the Welfare Management and Paperless Office Systems, to ensure usability and timeliness of complete and accurate records. Type and log Emergency Cash Assistance E-checks.
• Provide telephone coverage, by taking messages, transferring calls, and maintaining a log of incoming calls and providing information, when necessary to facilitate communication between staff and applicants/consumers.
• Prepare correspondence following specific format, asking for clarification where needed, in order to produce complete and accurate correspondence.
• Manage the efficient receipt, screening, sorting, and logging of incoming mail, by forwarding the mailings to the Unit Supervisor and caseworkers appropriately, usually initiating preparation for further processing of cases, by the unit.
• Contact Caseworkers and/or the Unit Supervisors to obtain missing information, or to confirm illegible information, on authorization forms, to ensure accuracy and check records to ensure conformity with established Unit’s policies and procedures.
• Maintain a log of the Unit’s inventory of office supplies to ensure their timely requisition.

Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Benefits

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Public Service Loan Forgiveness is available to employees of the City of New York. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Pay

N/A

Schedule

N/A