Unit Clerical Assistant - Pulmonary

About the Role

We’re searching for a Unit Clerical Assistant who thrives in a fast-paced setting. In this position, you will perform receptionist and clerical duties for the assigned unit, representing the hospital with effective customer service. You will ensure hospital visitation guidelines are followed, maintain the waiting area, and assist patient families in obtaining needed information.

Schedule

Full-time (40 hours/week), Monday–Friday. The selected candidate will alternate schedules with the current Unit Clerical Assistant:

• One week: Monday (6:45am–11:15pm), Wednesday (6:45am–3:15pm), Thursday (6:45am–11:15pm)
• Next week: Tuesday (6:45am–11:15pm), Wednesday (2:45pm–11:15pm), Friday (6:45am–11:15pm)

Responsibilities

• Demonstrate effective communication and customer service.
• Serve as a receptionist to all visitors, providing appropriate information, taking and delivering family messages, and locating families at the request of health team members.
• Positively interact with healthcare team members to meet patient and family needs.
• Promptly and courteously answer patient calls and notify the appropriate clinician of patient needs.
• Greet all visitors courteously with respect to social, cultural, and ethnic needs.
• Act as a resource to families/visitors by providing information about hospital services and city information (as appropriate).
• Work with housekeeping and assigned volunteers to maintain visitors’ areas continuously.
• Ensure proper utilization of the waiting area/rest area, explaining and enforcing hospital visitation guidelines.
• Keep accurate records in the patient visitation log to monitor visitors in the area.
• Report any problems quickly to the appropriate supervisor or security.
• Provide proactive customer service to employees and visitors.
• Maintain a professional appearance and demeanor at all times.
• Perform clerical duties, including coordinating area communication systems/procedures.
• Greet all persons entering and exiting the unit and provide identification stickers to visitors.
• Participate in the Quality Improvement Program.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

• High School Diploma or equivalent.
• 1 year of experience as a secretarial/administrative coordinator in a hospital or doctor’s office.

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education, and research to accelerate healthcare for children and women around the world. Consistently ranked as the best children’s hospital in Texas and among the top in the nation by U.S. News & World Report, Texas Children’s is also recognized by the Houston Business Journal as one of the city’s Best Places to Work for ten consecutive years.

Our comprehensive health care network includes:

• Our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties.
• The Jan and Dan Duncan Neurological Research Institute (NRI).
• The Feigin Tower for pediatric research.
• Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births.
• Texas Children’s Hospital West Campus, a community hospital in suburban West Houston.
• Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston.
• Texas Children’s Hospital North Austin, a state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families.
• Texas Children’s Health Plan, the nation’s first HMO focused on children.
• Texas Children’s Pediatrics, the largest pediatric primary care network in the country.
• Texas Children’s Urgent Care clinics specializing in after-hours care tailored for children.
• A global health program channeling care to children and women worldwide.

Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse, and successful pediatric programs in the nation. To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.