Unit Associate III, full-time nights 11p-7a, Labor & Delivery, Atlantic Health Morristown Medical Center

Responsibilities

• Answers phones promptly and politely while directing customers appropriately and efficiently; uses proper phone etiquette and ADIET.
• Politely greets visitors, patients, and staff, answering questions and directing them as needed.
• Answers call lights promptly and delegates requests to appropriate staff using approved communication devices (Vocera).
• Acts as liaison between Nursing, Bed Management, Patient Access, Environmental Services, and Transport to ensure appropriate patient placement and flow.
• Demonstrates knowledge and competency with computer systems to perform timely and accurate unit/floor admissions, transfers, and discharges.
• Removes all discharged patients from the system within fifteen minutes or less.
• Maintains positive working relationships with ancillary/support departments to facilitate scheduling of diagnostic tests, procedures, and services.
• Obtains patient supplies, results, and medical records as appropriate.
• Makes follow-up patient appointments as applicable.
• Conducts patient rounds.
• Maintains patient records and facilitates patient education.
• Prints patient labels and wristbands as appropriate.
• Organizes paper patient records to support timely HIM scanning.
• Provides document scanning as needed.
• Assists with admission packets and discharge/transfer paperwork, documentation, and records transfer.
• Assigns patient education (Aceso UPCARE) as directed by clinicians.
• Coordinates distribution of patient itineraries.
• Assists with enrolling patients in patient portal.
• Serves as resource for hospital information systems and devices; troubleshoots unit/floor computer problems (computer errors, printer jams, broken equipment, etc.).
• Identifies, reports (to Customer Support Center), and tracks problems with hospital information systems/devices.
• Serves as training support to nursing staff for non-clinical computer system functions such as printing labels, ADT.
• Participates in training of new unit associates.
• Ensures competency with Business Continuity Access (BCA) procedures; completes daily check of BCA computer/devices; maintains BCA forms.
• Organizes and participates in BCA drills.
• Assists clinical staff with BCA education and implementation during a downtime.
• Assists with back entry of orders after a downtime.
• Monitors unit/floor environment for cleanliness, safety, and patient/staff comfort.
• Keeps work station organized and uncluttered.
• Reports and follows up on cleaning needs, leaks, temperature adjustments, safety concerns to appropriate departments (EVS, Plant Engineering, etc.).

Qualifications

• HS Diploma or equivalent.
• Six months of health care work experience, preferred.
• Must have at least 6 months steady work history.
• Preferred: Knowledge of and familiarity with hospital equipment, supplies, and procedures.
• Ability to identify clinical and environmental emergency/urgent situations and to follow established procedures.
• Highly effective interpersonal communication skills to interface with inter-professional staff, patients, families, visitors, and other hospital employees.

About the Organization

Atlantic Health System, headquartered in Morristown, New Jersey, is one of the leading non-profit health care systems in the nation with more than 22,000 team members. Facilities include Morristown Medical Center, Overlook Medical Center, Newton Medical Center, Chilton Medical Center, Hackettstown Medical Center, Goryeb Children's Hospital, CentraState Healthcare System, Atlantic Medical Group, Atlantic Visiting Nurse, Atlantic Mobile Health, and Atlantic Rehabilitation. More than 900 community-based healthcare providers are affiliated through Atlantic Medical Group.

Recognitions include: 17 years on Fortune's "100 Best Companies to Work For"; Morristown and Overlook named among Newsweek's "World's Best Hospitals" 2026; both ranked top three in New Jersey by U.S. News & World Report 2025-2026; four "A" grades from The Leapfrog Group Fall 2025; Morristown and Overlook among America's 50 Best Hospitals by Healthgrades 2026; Becker's Healthcare "165 Top Places to Work in Healthcare" 2026; all four hospitals named Forbes Top Hospitals 2026; Newsweek "America's Greatest Workplaces for Inclusion & Diversity" 2025; CHIME Digital Health Most Wired Level 9 2025. Morristown Medical Center is nationally recognized in cardiology, heart surgery, orthopedics, gynecology, geriatrics, gastroenterology, GI surgery, pulmonology, lung surgery, and urology; six consecutive years as Healthgrades "50 Best Hospitals"; Magnet Hospital for Excellence in Nursing Service; Level I Regional Trauma Center (ACS) and Level II (State of NJ); CMS five-star rating.

Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance