UNION CITY & TEKONHSA BRANCH MANAGER

About the Role

The Branch Manager is responsible for promoting and supporting the strategic plan and mission of Southern Michigan Bank & Trust. This role guides a high-performing branch team toward continued success, providing exceptional customer service while developing and retaining customer relationships. The Branch Manager oversees all branch operations, ensures compliance with bank policies and regulations, maintains a profitable and efficient office, and provides ongoing training, guidance, and communication to staff.

Responsibilities

• Provide daily leadership and oversight for all branch operational functions.
• Manage branch profitability, growth, and performance metrics, including the retention and expansion of deposits, appropriate budgeting, and development of customer relationships.
• Lead, coach, and develop branch employees to achieve service, sales, and operational excellence.
• Analyze local market trends and identify current and prospective sales opportunities to drive branch growth.
• Promptly address employee performance needs and customer satisfaction issues, ensuring quality service standards are maintained.
• Ensure strict adherence to bank policies, regulatory requirements, security procedures, and risk mitigation practices.
• Build and maintain strong relationships with customers, businesses, and community partners to enhance the bank’s presence.
• Engage in community involvement and business development activities to expand branch visibility and generate new opportunities.
• Manage multiple priorities in a fast-paced environment while maintaining confidentiality and protecting the bank’s interest.

Supervisory Responsibilities

Will be responsible for supervising branch staff.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and experience.
• 3-5 years of banking experience is preferred, including staff leadership responsibilities.
• Leadership and branch operations experience preferred.

Skills

• Interpersonal and problem-solving skills.
• Ability to deal with internal and external customers in a positive, service-oriented manner.
• Willingness to assist beyond normal job duties as required.
• Professional handling of highly confidential information.
• Ability to solve practical problems and deal with variables in situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to sit; use hands to finger, handle, or feel; and reach with hands and arms.
• Occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate/conversational.