Unified Communications Tech

About the Role

We are seeking a Unified Communications Technician to provide hands-on support for a unified communications and telephony environment. This role focuses on day-to-day telecom support, site-based troubleshooting, and assisting with projects and system go-lives. The position involves working at a primary site and supporting nearby facilities within a small radius.

Responsibilities

• Provide on-site support for unified communications and telephony systems in a PBX environment.
• Troubleshoot and resolve issues including phone outages, reboots, registrations, and queue setups.
• Assist with go-lives, projects, and system changes (MAC work).
• Support power outage recovery and telecom restoration efforts.
• Perform hands-on device support and system configurations.
• Work with UC engineers and broader infrastructure teams as needed.

Requirements

• Experience with telecom, voice systems, or unified communications support.
• Hands-on troubleshooting skills for phones, connectivity, and user issues.
• Ability to work onsite and support multiple nearby facilities.
• A willingness to learn and adapt to new systems.
• Good communication and team collaboration skills.

Preferred Qualifications

• Prior experience with Avaya systems.
• Experience working in enterprise or healthcare environments.
• Exposure to PBX systems or telephony infrastructure.

Work Environment

The successful candidate will join a team that is open to training and developing the right individual. We are looking for a strong team fit with a positive, learnable attitude. The role requires a reliable, team-oriented, and responsive technician who is comfortable with onsite work and physical troubleshooting during incidents or outages.

Schedule

• Core hours are Monday–Friday, 7:00 AM – 5:00 PM.
• An on-call rotation begins after 90 days.
• Travel is localized and limited to facilities within a small radius of the primary site.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, and a certified Career Coach.