Unified Communications Engineer II
About the role
We are seeking a Unified Communications Engineer to join our team at United Wholesale Mortgage. The role involves implementing a new datacenter supporting all of UWM's operations and ensuring the stable operation of our enterprise Cisco Unified Communications systems.
Responsibilities
- Administration of Cisco Voice Applications and third party tools
- Monitor communication server clusters to ensure peak performance
- Provide capacity, performance, uptime and security reporting
- Maintain up-to-date documentation of system design, operation and procedure manuals
- Aid with project implementations and other tasks
- Participate in rotating on-call escalation coverage or emergency response
- Provide in-person training and support to team members
- Mentor other telecom team members
Requirements
- 3+ years of experience in the administration of Cisco Unified Communication systems, specifically:
- Cisco Unified Communications Manager
- Cisco Unity Connection
- Cisco Packaged Contact Center Enterprise (PCCE)
- CUBE/Gateway troubleshooting experience
- Experience supporting call recording applications
- Vendor Relationship Management
- Ability to communicate effectively with leadership, team members and clients
- Experience working in ticketing systems (ServiceNow)
- Comfortable in a fast-moving environment with ability to multitask and adapt, positive attitude and willingness to learn
Nice-to-have
- Computer-related degree or equivalent experience, or CCNP Collaboration
- Experience with VMware servers
- e911 experience
- Experience with scripting/API
- Experience with Cisco Expressway/MRA, and Cisco Emergency Responder
- Experience working with IT frameworks (Agile, ITIL)
Qualifications
- Must have experience with Cisco Unified Communications Manager
- Must have experience with Cisco Unity Connection
- Must have experience with Cisco Packaged Contact Center Enterprise (PCCE)
- Must have experience with CUBE/Gateway troubleshooting
- Must have experience supporting call recording applications
- Must have experience with vendor relationship management
- Must have experience communicating effectively with leadership, team members and clients
- Must have experience working in ticketing systems (ServiceNow)
- Must have experience multitasking and adapting in a fast-paced environment
- Must have a positive attitude and willingness to learn
Skills
- Experience with ServiceNow
- Experience with VMware servers
- Experience with e911
- Experience with scripting/API
- Experience with Cisco Expressway/MRA, and Cisco Emergency Responder
- Experience with IT frameworks (Agile, ITIL)
Benefits
Includes Paid Time Off (PTO), additional parental and maternity leave benefits, adoption reimbursement program, paid volunteer hours, paid training and career development, medical, dental, vision and life insurance, 401k with employer match, mortgage discount and area business discounts, free membership to a large, state-of-the-art fitness center, gourmet cafeteria featuring homemade breakfast and lunch, convenience store featuring healthy grab-and-go snacks, indoor/outdoor café with Wi-Fi, and more.
Pay
Details TBD
Schedule
Onsite, full-time attendance