Unified Communications/Audio Visual SME

Responsibilities

• Prepare operational guides
• Train Government customers in proper use of UC systems
• Provide support for implementation, troubleshooting and maintenance of UC systems
• Manage the daily activities of configuration and operation of UC systems
• Provide assistance to users in accessing and using UC systems
• Document hardware and software configuration management processes and procedures
• Cookordinate hardware installations across multiple sites
• Maintain and develop the environment for hardware and software build, staging, testing and integration
• Apply concepts and define and implement hardware and software configuration management processes and procedures, such as creating product build scripts and procedures and integrate the scripts with the hardware and software build process
• Analyze complex hardware system, hardware design, architecture, network design and other technical hardware issues
• Perform testing on equipment
• Provide hardware maintenance support, both preventative and remedial
• Deploy, install and implement US at CONUS and OCONUS locations
• Conduct site surveys
• Interpret drawings, specifications and other related documents
• Acts as equipment custodian and performs inventory asset management and accountability functions
• Design a wide variety of UC solutions including multi-level security systems, enterprise level collaboration systems, conference rooms, classrooms, command centers, auditoriums, digital signage and streaming

Requirements

• Clearances Required: TS/SCI with Poly
• Education: Associate degree from an accredited college or university is required with two (2) years of experience; or High School diploma with four (4) years' experience; or a Bachelor's degree with no work experience.