Unemployment Insurance Examiner (Contribution)
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content.
We need to preserve all substantive info, remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
We need to decide sections.
Content:
- Intro about OUIO: description of office. Could be "About the role" or maybe "About the Office". But headings limited to given list; we can use "About the role" for description of role? The posting includes "What You Will Do" which is responsibilities. Also includes "The job can be challenging..." etc.
We have qualifications: Options 1,2,3 with experience/education requirements.
We have skills: Customer Service, Technical Skills, Professional Skills listed near end.
We have Pay: detailed pay range table.
We have Schedule: Full-time Hours: Standard workdays Monday-Friday 8-5.
We have Location: headquarters in Columbus, Akron, or Dayton; plus travel to Columbus.
We have Benefits? Not explicitly mentioned besides pay schedule; maybe no benefits section.
We have "Organization Job & Family Services Agency Contact Name and Information odjfscareers@jfs.ohio.gov" maybe contact.
We have "Unposting Date Sep 29, 2026, 11:59:00 PM" maybe metadata; we can drop or put in short p.
We have "Primary Location United States of America-OHIO" maybe location.
We have "Classified Indicator Classified" etc.
We need to avoid repeating job title as heading; we don't have job title given explicitly but it's implied.
We need to output only HTML fragment, no /, no markdown fences.
Let's structure:
About the role
... description of OUIO and role purpose.
Responsibilities
- ... list duties
Requirements
maybe combine qualifications options. Could be "Qualifications". Use heading "Qualifications". Provide options as list.Skills
list customer service, technical, professional skills.Pay
include table or list of pay range steps.Schedule
include full-time hours.Location & Travel
maybe not in allowed headings; but we could put under "Schedule"? Not appropriate. Could use "About the role" for location? Better to create a section "Location" but not in allowed list. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples, but we should prefer those headings. It didn't forbid other headings, but says "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should map location/travel into maybe "About the role" or "Schedule"? Could add a brief paragraph under About the role about location and travel. Or we could create a "Schedule" section for hours and also mention location/travel there? Might be okay.
We need to include all substantive info. Let's embed location and travel in About the role paragraph.
Now, we need to remove boilerplate: lines like "Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc." That's substantive? It's a link; maybe we keep as part of About the role? It's not essential but could be considered boilerplate? It's a reference; maybe we keep it as part of About the role.
"Tips For Your Application" is application instructions; we should remove.
"Information in attached resumes..." also application instructions; remove.
"Organization Job & Family Services Agency Contact Name and Information odjfscareers@jfs.ohio.gov" maybe keep as contact? Could be considered metadata; we could put in a short p under About the role or maybe drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So contact email could be minor metadata; we can fold into a short p. "Unposting Date Sep 29, 2026, 11:59:00 PM" also minor metadata; fold into short p. "Primary Location United States of America-OHIO" maybe part of location. "Classified Indicator Classified" maybe drop. "Primary Job Skill Customer Service Technical Skills Computer Literacy, Customer Research, Interviewing, Customer Service Professional Skills Attention to Detail, Problem Solving, Time Management, Verbal Communication, Written Communication" This is skills list; we can incorporate into Skills section. "Agency Overview Who We Are ..." maybe part of About the role. We need to preserve all substantive information; not invent or summarize away detail. So we need to keep details like duties, qualifications options, pay table, schedule, location cities, travel requirement. Let's extract substantive content: About OUIO: "The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker." What You Will Do: list duties: - help employers file and pay unemployment taxes and explain their statements and bills. - use internal system, The SOURCE, to handle both routine and complex tax cases. - answer employer questions by phone, email, and in person. - explain unemployment tax laws. - resolve account issues. - set up and update accounts. - add third-party agents. - adjust wage reports. - manage reimbursing accounts. - verify IRS recertifications. - process refunds, waivers, and tax payments. - job can be challenging, especially when working with frustrated callers or learning the tax software. - strong attention to detail and good customer service skills essential. - manage multiple tasks and deadlines while balancing phone responsibilities with case processing. - rotating travel requirement to work on-site in Columbus at 2098 Integrity Drive. Schedule: Full-time Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. - 5:00 p.m. Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215 Akron - 172 S. Broadway Street, Akron, OH 44308 Dayton - 6680 Poe Avenue, Dayton, OH 45414 Travel: Rotating schedule to work in Columbus (2098 Integrity Dr). Pay Information: position in State of Ohio’s OCSEA Pay Schedule, Pay Range 29. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $ per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below. Pay Range 29 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Hourly $24.88 $25.61 $26.54 $27.56 $28.76 $30.10 $31.47 Annual $51,750 $53,269 $55,203 $57,325 $59,821 $62,608 $65,458 Months of Employment At Hire 6 Months 18 Months 30 Months 42 Months 54 Months 66 Months Qualifications: Options: Option 1: 12 months experience in interpreting, applying and making decisions for program eligibility and/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection) and 6 months training or 6 months experience in customer contact (i.e., telephone, face-to-face, and/or electronic communication) for purposes of problem solving. OR Option 2: 4 courses in business administration, public administration, human services, or social sciences and 6 months training or 6 months experience in operation of personal computer and 6 months training or 6 months experience in customer contact (i.e., telephone, face-to-face, and/or electronic communication) for purposes of problem solving OR Option 3: Equivalent of minimum class qualifications for employment noted above. Skills: listed near end: Primary Job Skill Customer Service Technical Skills Computer Literacy, Customer Research, Interviewing, Customer Service Professional Skills Attention to Detail, Problem Solving, Time Management, Verbal Communication, Written Communication We can combine into Skills section: Customer Service, Technical Skills (Computer Literacy, Customer Research, Interviewing), Professional Skills (Attention to Detail, Problem Solving, Time Management, Verbal Communication, Written Communication). Now we need to output HTML. We'll have sections:
About the role
... OUIO description + location + travel + contact email maybe.
Responsibilities
- ... each duty
Qualifications
... options as list maybe
- Option 1: ...
- Option 2: ...
- Option 3: ...
Skills
- Customer Service
- Technical Skills: Computer Literacy, Customer Research, Interviewing
- Professional Skills: Attention to Detail, Problem Solving, Time Management, Verbal Communication, Written Communication
Pay
Position in State of Ohio’s OCSEA Pay Schedule, Pay Range 29. Starting salary will be the minimum of that pay range (step 1). Pay increases follow step progression after 6 months and annually, with Cost‑of‑Living Adjustments each fiscal year.
maybe but we can use- ... but better to use for clarity. The instruction didn't forbid tables. Use with etc. Provide the step table.
Schedule
Full‑time, Monday‑Friday, 8:00 a.m. – 5:00 p.m.
We need to ensure we didn't create Benefits section (none). Also we didn't repeat job title. We need to output only HTML fragment. Let's craft. Be careful to preserve all substantive info: include the specific address details for each location, the travel address 2098 Integrity Drive, the ODJFS facility addresses. Include the contact email maybe as minor metadata in About the role paragraph. Let's write About the role paragraph: "The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt