Underwriting Workflow & Ops Specialist

About the role

PEMCO is seeking an Underwriting Workflow & Ops Specialist to join our team. This position plays a crucial role in enhancing underwriting operational efficiency and effectiveness.

Responsibilities

• Provide additional underwriting assistance during times of heavy volume.
• Demonstrate initiative to resolve conflicts or questions regarding work assignments or other workflow-related matters in an equitable manner, communicate pertinent changes in work conditions to staff.
• Proactively collaborate with the management team to meet goals, identify and mitigate areas of concern and new developments.
• Drive changes to improve productivity and reduce manual processes.
• Effectively multi-task in dynamic conditions while maintaining high accuracy and timeliness of department status reporting and work assignments.
• Analyze data collected from a variety of sources to determine and validate best practices, communicate issues, recommendations, and findings to stakeholders.
• Develop and maintain training materials, standard operating procedures (SOPs), and documentation to support underwriting operational processes.
• Provide training and coaching support to team members on new procedures to ensure understanding and compliance.
• Ensure compliance with regulatory requirements, industry standards, and company policies in all operational activities.
• Identify and mitigate operational risks and ensure adherence to best practices.
• Manage workflow and staffing resources to maximize department capacity to meet cycle time and policy date objectives.
• Demonstrate proficiency with technology and workflow tools to maximize efficiency and accuracy.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.

Requirements

• Associate’s degree or equivalent work experience
• B.A. or B.S. degree or equivalent work experience
• 2 years’ minimum experience in underwriting as an assistant to an underwriter or policy processor or equivalent industry experience with increasing levels of responsibility required
• MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
• Independent: Is highly self-motivated and self-directed
• Analytics: Organize and interpret data to identify patterns, trends and anomalies to inform potential actions
• Precision: Is detail orientated and has a strong desire for accuracy and thoroughness

Qualifications

• Compensation: The pay range for this role is shown below. Compensation decisions are determined based on an individual’s qualifications, job-related knowledge, skills, and experience.
• Benefits: Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares.
• Discretionary bonuses: Depending on role, contributions, and performance, may include: Discretionary bonuses.
• Tiered sales commissions and/or incentives: From 5-25% of employee’s monthly sales.
• Employee referral bonuses: Employee referral bonuses.
• Shift differential pay: Shift differential pay.

Skills

• Knowledge of relevant laws, rules, and regulations is required
• Service Passion: Provides excellent service to others and seeks ways to improve that service; ensures the customer experience (internal and external) is a key consideration in policies, procedures, and decision-making
• Growth Mindset: Develops abilities through dedication and hard work, views challenges and failures as opportunities to learn and improve skills
• Complex Problem Solving: Solves ill-defined, ambiguous problems in complex settings using logic, process, and experience
• Agility: Handles risk and uncertainty, shifts gears with ease and speed, copes with and manages change well
• Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to problems

Benefits

• Medical, dental, and vision plans
• Basic life and accidental death & dismemberment insurance policies
• Long- and short-term disability benefit coverages
• 401(k) plan with employer match
• Vacation accrual
• Four (4) floating holidays
• Paid holidays
• Sick leave
• Bereavement, jury duty, and employee volunteering in the community leave
• Flexible Spending Accounts
• Education Assistance Program
• Scholarship program for children of PEMCO employees
• Employee Assistance Program
• Well-being program
• Discretionary taxable gifts and gift cards

Equal Employment Opportunity

PEMCO is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.