Underwriting Support Specialist II - Environmental Insurance

About the role

The Underwriting Support Specialist II is a key member of Century Insurance Group's Environmental Division, providing underwriting and policy administration support for a specialized portfolio of environmental insurance products. This role is responsible for the timely and accurate issuance of policies, endorsements, and related documentation, while serving as a primary point of contact for agents and internal stakeholders. The position helps ensure exceptional service, operational efficiency, and strong agency relationships, while also mentoring less-experienced team members and supporting continuous improvement initiatives.

Responsibilities

• Process and issue new business, renewals, endorsements, cancellations, and policy-related transactions accurately and timely in accordance with underwriting guidelines and regulatory requirements.
• Review applications, bind requests, inspections, and underwriting documentation for completeness, accuracy, and discrepancies; obtain missing information and coordinate with underwriters as needed.
• Provide underwriting support within delegated authority, including rating new and renewal business, processing endorsements, and referring exceptions or complex risks to the appropriate underwriter.
• Maintain policy files, documentation, diaries, follow-ups, and account records to ensure complete and accurate underwriting files.
• Serve as a first point of contact for agents and internal stakeholders, responding to inquiries and supporting policy maintenance activities.
• Manage the renewal process by gathering required exposure, loss, and account information to support underwriting decisions.
• Support billing inquiries and assist in resolving policy and billing discrepancies.
• Monitor and process incoming correspondence, email queues, reports, and regulatory or bureau-related communications to ensure timely follow-up and compliance.
• Prepare reports, loss runs, account summaries, and other materials to support underwriters, agents, and renewal review activities.
• Participate in team projects and process improvement initiatives while providing