Underwriting Support Specialist

Job Responsibilities

Serve as a primary point of contact for agents and brokers by gathering information on behalf of the underwriters, answering questions, resolving low-complexity issues, and facilitating the overall servicing of accounts.

Support the processing of business transactions that do not require underwriter review or signoff. Take necessary measures to obtain information needed to finalize inquiries and transactions, maintaining a suspense and follow-up system for outstanding underwriting items.

Ensure accuracy of all information entered into internal systems and verify that all required documentation is complete and properly filed.

• Routinely communicate with team members, agents/brokers, and key business partners—including international colleagues within our Energy & Marine division—to research, gather, and validate information needed to review, analyze, and complete transactions.
• Utilize and adhere to internal guidelines, procedures, and service standards to ensure all assigned work is processed accurately, efficiently, and in compliance with regulatory and internal requirements.
• Participate in problem-solving activities to define issues, identify root causes, design and test solutions, and implement process improvements.
• Apply continuous improvement methodologies to enhance workflow efficiency and eliminate recurring problems.

Under the direction of an Underwriter, attach appropriate forms, process policy changes, and support technical underwriting tasks as needed.

Additional Role Components

• This role includes exposure to chemical-related risks and underwriting considerations. Background or interest in chemistry, chemical processes, engineering, or general scientific principles is a strong plus.
• Work closely with our international Energy & Marine team, gaining insight into global risk, specialty markets, and complex accounts.

Position Details

• Based in Dallas, Houston, or Austin, Texas.
• Bachelor’s degree preferred, high school diploma required.
• 0–1 years of experience required.

Background and Skill Sets

• Excellent oral and written communication skills.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively.
• Strong attention to detail and ability to follow established processes.
• Willingness to pursue insurance designations (e.g., AINS).
• Intermediate proficiency in MS Word and Excel.

Soft Skills

• Confident communicator who can interact professionally with internal and external partners.
• Organized and able to manage competing deadlines.
• Proactive in seeking information and resolving issues.
• Adaptable, comfortable working with diverse teams and shifting priorities.
• Critical thinker with strong problem-solving abilities.
• Relationship-builder who collaborates well across departments and cultures.
• Curious and eager to learn, especially in technical or scientific subject areas.

What's In It For You

• Competitive benefit programs that support diverse and changing environments.
• Health, dental, and vision insurance plans.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• PTO, corporate holidays, and floating holidays.
• Parenthood leave.

Company Overview

We are Markel Group, a Fortune 500 company with over 60 offices in 20+ countries. We are all about people | We win together | We strive for better. We enjoy the everyday | We think further.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Caution: Employment Scams

We would like to caution you against employment scams. Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that all legitimate job postings with Markel will be posted on Markel.com. No other URLs should be trusted for job postings. All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.