Underwriting Service Associate - Lightspeed

Job Summary

In this role you will handle incoming calls from customers, agents, and policyholders related to insurance applications or existing policies. You will work in a collaborative environment providing administrative support for the Underwriting department.

Responsibilities

• Provides excellent customer service to agents and policyholders in a moderate to high-volume call center environment
• Processes corrections or adjusts records when needed, following the appropriate company guidelines
• Reviews, organizes, and forwards information to be escalated for resolution as needed
• Adheres to the established productivity and quality metrics established
• Other tasks and projects as may be assigned
• In this role, you may be required to work extended hours and weekends to support business operations during a catastrophe, such as a hurricane affecting Safepoint’s policyholders

Qualifications

• Min 1 year of Property & Casualty Insurance experience
• Property and Casualty Insurance licenses required (4-40 or 20-44)
• Passion for customer service
• Advanced computer skills and insurance systems knowledge
• Proficiency with Microsoft Office products required
• English - Spanish Bilingual skills is a plus
• Demonstrated customer service focus required
• Excellent communication skills with ability to interact on a professional level with internal and external personnel and partners
• Ability to work independently in a fast-paced environment
• Results driven with strong problem solving and analytical skills
• Detail-oriented and exceptionally organized

Compensation and Benefits

• Market Competitive Wages
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
• Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability Insurance
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• Company paid AAA Membership
• Company paid Identity Theft Protection
• Other Ancillary Insurance Benefit Programs

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Equal Employment Opportunity

We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.