(USA) Services Associate

About the Role

This role involves providing excellent member service, ensuring a seamless front-end experience, and supporting membership sales and services at Sam's Club. It also includes accounting and financial responsibilities, such as reconciling transactions and maintaining financial records, as well as adhering to company policies and procedures for liquor and tobacco sales.

Responsibilities

• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities by collaborating with managers, coworkers, customers, and business partners.
• Communicate and support membership by providing information on membership types, programs, and benefits.
• Ensure a seamless front-end experience by acknowledging members, assisting with purchasing decisions, and resolving issues.
• Fill club pick-up orders efficiently, notify members of delays, and offer product alternatives when needed.
• Follow Accounting Office procedures, including preparing daily deposits and overseeing Cash Fund Transfers (CFTs).
• Maintain the Front-End area, including zoning, organizing merchandise, and ensuring cart availability.
• Process membership and credit accounts, and complete member orders in a timely manner.
• Proactively identify customers who need help with technology services and items.
• Report security risks, incorrect processes, and potentially improper accounting practices.

Requirements

• 6 months of customer service experience.

Qualifications

No specific qualifications listed beyond the minimum requirements.

Skills

• Strong communication and interpersonal skills.
• Ability to work in a team and build trusting relationships.
• Attention to detail and organizational skills.
• Problem-solving and decision-making abilities.
• Proficiency in using technology and equipment related to the role.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: company-paid education benefit program.

Pay

The hourly wage range for this position is $19.00 to $27.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Primary Location: 2218 Greenville Ave, Dallas, TX 75206-7122, United States of America