Underwriting Assistant - Marine Undewriting

About the role

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging a 350‑year heritage, MSIG USA brings financial strength, expertise, and a global footprint to offer commercial insurance solutions that address business‑specific risks. The role supports the underwriting process for property coverages, providing technical underwriting and administrative support for assigned new and renewal accounts under minimal supervision.

Responsibilities

• Collect and reconcile new and renewal submission information to prepare policy/account files for underwriter review with minimal direction in accordance with company underwriting guidelines and standards.
• Review and analyze account information for necessary underwriting data (exposures, loss information, driver information, financials, loss control reports, etc.).
• Communicate and follow up with brokers for missing information.
• Review, analyze, and accurately input financial and statistical information into the appropriate system(s) to provide timely and accurate quote (pricing), policy, reinsurance, and endorsement processing.
• Maintain various databases to ensure all systems accurately reflect updated account information/documentation in accordance with company underwriting guidelines.
• Interpret data and set up accounts in appropriate system(s) ensuring accuracy, often working directly with the underwriter.
• With minimal guidance from the underwriter, produce quotes and binders for new and renewal accounts/policies (identify/gather relevant account information to quote and/or bind the policy; identify proper forms and endorsements used for policy construction, etc.).
• Complete all aspects of reinsurance tasks per underwriting guidelines with minimal supervision.
• Review and analyze accounts for reinsurance placement, organize information, and accurately input data into required system.
• Obtain required underwriting data from the client.
• Manage all aspects of the risk account from submission to applicable document issuance.
• Perform quality control checks to ensure data accuracy and maximize the integrity, quality, and usability of information, minimizing discrepancies encountered by other departments.
• Proactively problem solve to meet and exceed client/broker expectations with internal standards.
• Work on identifying process/system improvement concepts and critical success factors for achieving high results in Operations.
• Provide excellent customer service in a timely and professional manner to internal and external customers (including Underwriters, Operations, Agents, and Brokers) to facilitate the processing of business with current and prospect accounts.
• Respond to brokers’ service requests for loss runs, endorsements, etc.; ensure all appropriate documentation is received (signed statements of values, signed terrorism rejection forms, copies of underlying policies for umbrella and excess policies); troubleshoot transaction processing issues with the Operations Department.
• Research and assist in resolving inquiries generated from internal and external customers (policy/account status, rating, and billing issues, etc.).
• Participate in broker/agency visits, loss inspections, etc., per underwriter’s recommendation.
• Order and retrieve Risk Engineering reports as necessary based on underwriting criteria.
• Review inspection reports and summarize/highlight key elements based on existing underwriting data; follow up on recommendations to ensure compliance to MSIG risk management standards.
• Accurately enter data into the Cat Modeling Template and submit to the Cat Modeling Team.
• Analyze output for both catastrophe management and to improve underwriting decisions; provide the underwriter with base analysis (e.g., flood zone info, if included).
• With minimal supervision, process and issue mid‑term premium and non‑premium bearing endorsement transactions within threshold.
• Refer all material change endorsement requests to the appropriate underwriter for sign‑off and approval.
• Properly document all systems/account files within established due dates.
• Ability to effectively manage, organize, and prioritize multiple tasks.

Qualifications

• College degree with emphasis on insurance, business, or accounting preferred.
• 3+ years of insurance or reinsurance company experience with emphasis on analytic functions in underwriting support, underwriting, and/or accounting preferred.
• Working knowledge of rating and pricing models, insurance, and reinsurance for all lines of business.
• Understanding of principles and processes for providing excellent customer service, including meeting established time and quality standards to ensure internal and external customer satisfaction.

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) with a generous employer match and profit‑sharing contribution
• Wellness incentive program
• Life and accidental death and dismemberment (AD&D) insurance
• Flexible spending programs
• Short‑term and long‑term