Underwriter I

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

About the role

The Underwriter I supports the Personal Property Underwriters, the Underwriting staff, and all departments that interact with Underwriting. This role assists with processing New Business, Endorsements, Suspense, and Renewals.

Responsibilities

• Adhere to Arrowhead General Insurance Agency Service Standards.
• Serve as the first line of contact in addressing questions and concerns from customers via phone calls and correspondence.
• Resolve customer complaints professionally and refer complex issues to the appropriate contact or department.
• Maintain a positive market image through professional, courteous, and helpful customer service.
• Process new business underwriting, endorsements, and/or renewals as assigned.
• Interpret individual program guidelines regarding acceptability, rating, and procedures.
• Maintain minimum production and quality standards in all areas.
• Report rating and data errors to Supervisor, as well as agency trends regarding acceptability.
• Understand and adhere to carrier guidelines, including systems and processes.
• Request and obtain renewal information as needed.
• Review, analyze, underwrite, and endorse renewals.
• Send Non-Renewal Notification when applicable.
• Complete cancel/rewrite/effective date changes in accordance with carrier guidelines and company procedures.
• Review and process Broker of Record Letters in a timely manner.
• Meet deadlines set by supervisors/management.
• Meet phone login requirements.
• Successfully pass internal and carrier file audit reviews.
• Perform other duties and responsibilities as needed.

Requirements

• Minimum one year in a customer service role.
• Prior insurance experience in a support position preferred.
• Computer navigating skills: proficiency in Microsoft Word, Excel, Outlook, policy and accounting systems, Internet Explorer, and vendor-specific programs.
• Strong communication skills; ability to correspond professionally with producers to resolve issues.
• Reasoning ability to solve practical problems without strict instructions.
• Organizational skills and ability to prioritize tasks.

Qualifications

• California P&C License is a plus but not required.
• Completion of the Brown & Brown University School of Service Personal Lines Courses (Best Practice Skills, Customer Service Skills, and Business Skills).
• INS classes are a plus but not required.

Pay

$23.00 - $26.00 hourly.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP, 401k, Student Loan Assistance, Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts, and more.

Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.