Unclaimed Property Fraud Examiner (Claims Representative 2)

About the role

Oregon State Treasury is recruiting for the position of Unclaimed Property Fraud Examiner within the Trust Property Division. The Trust Property Division plays a key role in safeguarding unclaimed assets and reuniting them with their rightful owners. The Unclaimed Property Fraud Examiner plays a critical role by protecting program integrity, detecting and investigating fraudulent claim activity, and ensuring that public funds are safeguarded through strong risk-management practices.

Responsibilities

• Conduct complex investigations into potentially fraudulent unclaimed property claims, including multistate and international cases.
• Develop and implement processes and procedures for fraud detection and investigation.
• Collaborate with law enforcement, attorneys, and other state programs on fraud-related matters.
• Serve as a subject-matter resource for legal proceedings and fraud prevention efforts.
• Participate in fraud-prevention initiatives with other states and NAUPA committees.
• Review internal controls to assess the effectiveness of fraud detection processes and recommend improvements.
• Verify and document key fraud-related controls and evaluate risk-mitigation measures.
• Coordinate with system vendors to identify and address system vulnerabilities related to fraud.
• Conduct KAPS system access audits and ensure appropriate documentation for system changes.
• Escalate questionable transactions for further review.
• Maintain professional relationships with internal and external stakeholders.
• Work Schedule This position will have the opportunity for a hybrid (remote and in-office) work location schedule; the primary in office location for this role is Treasury’s Salem office. The position requires a minimum of two in office days per week, with one additional in office day each month for team meetings. During the initial training period, employees are expected to be in the office more frequently to support onboarding, learning, and collaboration.

Requirements

• Three years of experience investigating, evaluating, and negotiating settlements of tort or property claims; OR
• Two years of the above experience and 45 term (30 semester) hours of postsecondary courses in such fields as Business Management, Insurance, Law Enforcement, Pre-Law, or Social Science; OR
• One year of the above experience and a bachelor's degree in such fields as described above.

Qualifications

• Experience conducting complex fraud investigations.
• Experience working on cases involving identity theft.
• Experience interpreting and applying laws, rules, and regulations.
• Experience providing high quality customer service to the public.
• Experience working with confidential or sensitive information while maintaining strict confidentiality standards.

Skills

• Respect – Treats all individuals fairly and respectfully; works effectively with others; fosters an environment where opportunities to thrive are available to all; respects different values and viewpoints.
• Teamwork – Acts in a professional, respectful, and courteous manner, recognizes the worth of others, and places the good of the team ahead of personal objectives.
• Flexibility – Demonstrates willingness to change to meet organizational needs, professionally handles discomfort with a changing work environment, and remains calm in stressful situations.
• Communication – Effectively articulates and exchanges information with internal and external stakeholders. Is prompt in responding to questions and inquiries.
• Initiative – Takes appropriate action without waiting for explicit instructions, generates creative approaches to addressing problems and opportunities.
• Critical Thinking – Identifies and weighs options, makes sound decisions after reviewing all relevant information, plans for potential problems, takes calculated risks, and recognizes impact of solutions.
• Time Management – Prioritizes and manages time effectively across various competing tasks, demonstrates focus and adaptability, arrives on time for meetings, and meets deadlines.
• Attention to Detail – Demonstrates accuracy and thoroughness when accomplishing tasks.

Benefits

• Low employee premium share for medical, dental, vision, and basic employee life (1% or 5% employee share).
• Robust paid leave package, such as vacation, personal business, holidays, sick leave, and floating day of leave.
• PERS retirement benefits.
• Support with training and development.
• Student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
• Optional benefits include optional life, short & long term disability, accidental death and dismemberment, Oregon Savings Growth Plan (deferred compensation plan), flexible spending accounts, long term care insurance, employee assistance program, and more!

About Oregon State Treasury

Oregon State Treasury is focused on improving the financial well-being of all Oregonians. We provide low-cost programs for governments, and empower Oregonians to invest in themselves and their loved ones for a more secure future. We are committed to cultivating a workplace that is diverse, inclusive, and respectful. We value and support the collective differences in who we are and celebrate the fact that everyone comes to the table as their own unique individual. We believe this commitment empowers our success and makes Oregon State Treasury an excellent place to work.

Special Information

• Prospective employees are subject to an extensive background check that may include, but not be limited to, validation of all application materials, prior employment, and professional references, driving records and fingerprint-based state and federal criminal and civil records.
• Adverse background data may be grounds for immediate disqualification.
• OST does not offer visa sponsorships, and within three days of hire, the successful candidate will be required to complete the U.S. Department of Homeland Security form I-9, confirming authorization to work in the United States.
• Oregon state government provides preference in employment to qualifying veterans, disabled veterans, as well as current and former servicemembers of the Oregon National Guard, in accordance with ORS 408.225, 408.230, and 408.235. To receive preference you must attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veterans Resources.
• We are committed to a diverse workforce. Consistent with the Americans with Disabilities Act (ADA), Oregon State Treasury will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
• If reasonable accommodation is needed, please call Oregon State Treasury at 503-378-4000 and request to be connected to Human Resources.