UNC Chapel Hill - (*Fall Semester) Retail Assoc

Benefits

• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Hours of Operation

Hours: 7:30AM - 4:30PM (M-F)

Note: Full-Time TMs eligible for Benefits

Essential Duties

• Team: Embody La Farm values through action, example, and communication
• Exceed Customer Expectations, Quality, Dignity, Community, Learning, Teaching and Innovation
• Ensure and exude world-class customer service and sales to internal and external customers
• Say “bonjour” (hello) to every customer and engage verbally with each customer
• Show pride in every aspect of your work and perform it with friendliness, energy and enthusiasm
• Actively demonstrate product knowledge to enable effective sales, up-selling, sampling, pairing, merchandising, and fronting of products
• Prepare and maintain samples, minimum of 3 samples always
• Correctly timeout products during shift
• Follow the CARE acronym and greet customers within 15 seconds
• Work the register accurately and with speed
• Ensure accuracy and efficiency of cash handling and reporting (invoicing, special orders, deposits, change orders, petty cash, register accuracy, gift certificates, donations, cooking classes)
• Complete store merchandising walk-through within the first 30 minutes of shift
• Receive, manage and follow-through on special orders
• Mercandise to La Farm standards, properly signed products, samples, and store packaging and labeling
• Maintain coffee station: full fresh hot coffee, fresh cold creams, full condiments, and packaging, clean and organized, stock backup below
• Perform proper rotation and quality control
• Answer the phone to La Farm standards
• Give out cookies to “cookie eaters”
• Complete daily checklists and trays outs
• Complete production schedule: ensure items are available on production sheet for sale and write out of stock left over amounts
• Communicate with production staff on out of stock and excessive leftovers
• Bake breads, cookies, and prep tarts as needed for retail sales
• Hawk bread loudly
• Ensure overall unit safety and sanitation goals and policies
• Maintain grade “A” or better by beating health and sanitation inspection standards
• Uphold company standards and policies for opening/closing
• Ensure safe working conditions and comply with all laws

Experience, Knowledge, Skills, and Abilities

• Exceptional customer service skills and demonstrated sense of urgency to serve every customer
• Experience with customer service, food service or high-end retail preferred
• Cash handling and sales experience preferred
• Ability to solve business related problems quickly and efficiently
• Great relationship building skills and demonstrated positive demeanor as a team player
• Able to work in fast paced environment and multitask
• Flexibility required: Weekends required, holiday work required, two days off (not consecutive)
• Strong verbal communication and people skills
• Able to develop constructive and cooperative working relationships with others

Essential Physical Demands

• Ability to bend and lift 50 lbs
• Ability to stand for extended periods of time