Unassigned General Manager

About the role

Position Overview: The General Manager is accountable for the overall performance of the coffeehouse — its financial results, its team, and the guest experience that connects them. Reporting to the Area or District Manager, the General Manager leads all aspects of daily operations and builds a high-performing, engaged team by setting clear expectations, holding team members accountable, and maintaining a healthy coffeehouse culture centered in exceptional guest experience. Success in this role requires the ability to maximize sales and traffic growth, develop and coach the team, and lead by example. The General Manager demonstrates a sustained commitment to Team, Guest, and Business, and brings the core values to life by embodying Caribou's purpose: to create day-making experiences that spark a chain reaction of GOOD.

Location: 2751 County Road E, White Bear Lake, Minnesota 55110

Responsibilities

• TEAM: Maintain staffing levels that meet business needs across all shifts, especially peak dayparts. Create accurate, demand-based schedules, publish them on time, and proactively develop bench strength and succession plans. Build and retain a skilled, experienced team by setting clear goals, coaching performance, recognizing contributions, and consistently using Caribou tools and resources to strengthen engagement and reduce turnover. Own the execution and completion of role-based training, promotional window training, onboarding, and all related development initiatives. Understand what motivates each team member, address concerns promptly, and provide individualized coaching and support that strengthens relationships and helps each person reach their full potential. Model and uphold company policies, practices, and standards, and maintain a safe, supportive environment for team members and guests. Use designated Caribou systems and tools accurately, consistently, and within required timelines to complete administrative and operational tasks, maintain reliable records, monitor coffeehouse performance, and support timely follow-up and informed decision-making.
• GUEST: Lead the coffeehouse to bring Caribou’s STAR guest service model to life on every shift, inspiring and empowering the team to deliver outstanding guest experiences through craft, hospitality, and consistency while reinforcing the standard through training, coaching, and recognition. Drive measurable improvement in guest satisfaction, speed of service, and loyalty, using guest feedback and coffeehouse data to inform specific, repeatable actions. Ensure every beverage and food item meets SOP and brand standards throughout the day. Coach the team to read guests and dayparts, anticipate demand, and prepare the coffeehouse to perform ahead of peak. Own the guest experience across