Unarmed Security Dispatcher (81560)

Duties/Responsibilities

• Manage daily scheduling operation and administrative functions
• Support Client requests for additional services and change requests
• Communicate with Officers efficiently and quickly to address gaps in scheduled hours
• Provide frequent updates to the Operations Manager of potential issues regarding scheduled hours, staffing deficiencies, and client requests
• Develop and implement project plans for key strategic initiatives designed to improve scheduling operations capabilities and responsiveness
• Leverage available systems to optimize scheduling and reduce operational costs

Qualifications

• Required Skills/Abilities:
  • Experience with MS Office Suite
  • Excellent Customer Service skills
  • Able to interact within Inter-Con’s corporate environment and effectively communicate with all levels of management
  • Must be able to work effectively in a fast-paced environment and meet strict deadlines
  • Excellent time-management, organization and multi-tasking skills required
  • Team player with business maturity, enthusiasm, and a positive work attitude
  • Sense of urgency
  • Experience with Salesforce.com a plus
  • Scheduling background
• Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.