UMH Sparrow - SECURITY OFFICER I

About the role

To provide a safe, secure and orderly environment so that quality, compassionate, accessible healthcare services can be provided without undue fear for personal safety and the safety of property.

Responsibilities

• Maintain a safe and secure environment for, and provide assistance to, Caregivers, patients, physicians, volunteers and guests of the Sparrow Health System.
• Greet patients, visitors, and caregivers while patrolling Sparrow facilities.
• Serve as a role model for consistent demonstration of Sparrow Health System's ICARE values (Innovation, Compassion, Accountability, Respect, Excellence).
• Respect the Privacy and Confidentiality of those we serve, in accordance with HIPAA.
• Screen at Emergency department entrances for items that may cause harm to patients, visitors, caregivers and physicians.
• Maintain safe handling of dangerous weapons/items and appropriately render firearms safe and secure.
• Provide visitors with information and direct them appropriately to departments, rooms and functions within the Sparrow Health System.
• Initiate problem solving when information is lacking (e.g., no doctor's name, no paperwork, wrong building, wrong hospital).
• Recognize potential violent/disruptive behavior and assist with intervention.
• Learn various security technologies and software applications (CCTV, IP cameras, Alarm Systems, Access Control Systems, ID Badging, Metal Detectors and X-Ray screening, Intercom Systems, Radios and Paging Systems).
• Maintain current knowledge of Sparrow properties and related security technologies to ensure proper response to calls for service.
• Assist with hazards (fire, water, chemical, etc.), contain or call for assistance.
• Assist with housekeeping duties.
• Coordinate, direct and ensure an efficient Caregiver response to fire alarms and chemical spills/leaks.
• Respond to alarms, code pages and calls for assistance.
• Assist with setting up Incident Command Center, implementing appropriate facility lockdown and access control procedures.
• Manage pedestrian/vehicular traffic and, as necessary, assist with decontamination procedures (staging and property collection).
• Monitor and control access to Sparrow properties/units in accordance with current policies and procedures, including locking and unlocking buildings/offices and screening of visitors after hours.
• Assist Caregivers with disorderly and/or combative individuals.
• Monitor vehicle traffic, parking facilities and assist motorists as necessary.
• Conduct investigations associated with automobile accidents, theft, damage or malicious destruction.
• Provide safe transport and safekeeping for various hospital monies and patient valuables.
• Conduct investigations and submit reports for administrative review, such as reports of investigation.
• Perform other duties as directed, associated with stat materials, medical records acquisition, Pharmacy, Laboratory, Radiology deliveries, etc.
• Identify the need for and utilize resources that serve those with language, visual or hearing challenges.

Requirements

• Minimum of one-year previous security experience or 2 years of experience in a related field (customer service, security, or occupation in the criminal justice field).
• High school diploma or GED equivalent.
• MI Driver License with no restrictions and no excessive traffic violations as defined by H.R. Policy #607. Out-of-state driver licenses accepted with the exception that a Michigan driver's license is obtained within 6 months.
• Michigan Concealed Pistol License (CPL) or obtained within 6 months of hire.
• Must complete Security Awareness Training 1, 2, 3a, 3b within 30 days of hire.
• Must complete International Association of Healthcare Safety and Security (IAHSS) Basic Security Officer Certification within 6 months of hire.
• Must complete BLS/Heartsaver training within 3 months of hire.
• Must complete required defensive tactics training within 3 months of hire.
• Must complete FEMA 100, 200, 700, 800 within 6 months of hire.
• Associate degree (core classes in Security/Safety Administration, Criminal Justice Law, English, or Social Sciences) preferred.

Specialized Knowledge and Skills

• Able to certify in unarmed self-defense and control techniques, as well as crisis prevention and intervention techniques during the probation period.
• Able to show competency and/or ability to learn various computerized security technology and software programs during the probationary period.
• Knowledge of good body mechanics and in good physical condition.
• Able to demonstrate ability to work well under pressure.
• Excellent communication and public relations skills (written and oral).
• Basic knowledge of civil and criminal law.
• Basic firearm safety and familiarization of firearms.
• Must be able to complete federal background and fingerprint check for access to Criminal Justice Information Services (CJIS).
• Healthcare security experience preferred.
• De-escalation training preferred.