UKG Techno - Functional Lead

The NYCHA IT Enterprise Solutions Management (ESM) Department seeks a UKG Techno-Functional Lead reporting to the Senior Manager in ESM. This role is the subject matter expert for NYCHA’s UKG time and attendance platform, with hands-on expertise in both UKG Workforce Central (WFC) and UKG Pro Workforce Management (Pro WFM), and owns functional configuration, integrations, upgrades and migrations, and incident resolution. The Lead works directly with HR, Payroll, and business users to gather requirements and translate them into scalable UKG configuration, and works with cross-functional IT teams, UKG, and support vendors to design, build, test, and support the platform. Responsibilities will include, but are not limited to the following: Serve as the functional and technical SME for UKG Workforce Central and UKG Pro Workforce Management, including Timekeeping, Accruals, Attendance, Scheduling, Leave, Attestation, and Device Manager/clocks. Gather requirements from HR, Payroll, and business stakeholders and translate them into pay rules, work rules, accrual policies, schedules, and workflows that meet NYCHA policy, union contracts, and civil service rules. Configure, enhance, and support the platform, and own the solution design for enhancements and change requests from requirements through deployment. Serve as technical lead for UKG upgrades and migrations, including current-state assessment, configuration and pay rule mapping, data migration validation, integration redesign, test planning, and cutover. Design, build, and support integrations between UKG and HR, payroll, and downstream systems using UKG integration tooling (WIM, Integration Hub/Boomi, APIs). Plan and run system, integration, and user acceptance testing with HR and Payroll, and validate pay outcomes before changes reach production. Lead troubleshooting, root cause analysis, and defect remediation for UKG incidents, and prioritize them with the business based on impact and SLAs. Act as the escalation point for support vendors and UKG Support on complex functional and technical issues, and review and approve vendor-delivered changes before they move to production. Build and maintain reports, Dataviews, and analytics for HR, Payroll, and department timekeepers. Provide functional guidance and training to timekeepers, supervisors, and HR/Payroll users, and maintain end-user documentation and knowledge articles. Ensure adherence to IT Change Management processes for all configuration, development, and deployment activities, whether performed by NYCHA staff or vendors. Maintain platform security and access controls, including SSO, role-based access, and audit requirements for timekeeping and payroll. Identify automation and process improvement opportunities to reduce manual effort for HR, Payroll, and timekeepers. Think tactically and strategically about how best to manage and support the platform. Additional Information NYCHA employees applying for promotion, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). NYCHA residents are encouraged to apply. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS). Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position. SENIOR IT ARCHITECT - 95711 Minimum Qualifications A baccalaureate degree from an accredited college in computer science, information systems, engineering, mathematics or related field and six years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or A baccalaureate degree from an accredited college and ten years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or Education and/or experience which is equivalent to "1" or "2" above. Preferred Skills Master's degree in IT management, information systems, computer science, engineering, or related discipline or equivalent experience. - 7+ years of hands-on functional and technical experience implementing, configuring, and supporting UKG Workforce Central and UKG Pro Workforce Management (Dimensions). - Deep configuration expertise in Timekeeping, Pay Rules, Work Rules, Accruals, Attendance, Scheduling, and Attestation, and the ability to translate business and contractual requirements into configuration. - Experience on at least one UKG Workforce Central to Pro WFM migration, including data migration, pay rule conversion, and integration rebuild. - Strong knowledge of UKG integration technologies, including WIM, Integration Hub/Boomi, REST/SOAP APIs, SQL, SFTP, and ETL tools. - Experience with timekeeping in a public sector or unionized environment, including complex pay rules, accruals, and multiple collective bargaining agreements. - Experience working with support vendors, including reviewing vendor deliverables and managing escalations. - Ability to design and document functional and technical specifications, workflows, and integration mappings. - Strong communication and service-delivery skills with the ability to work directly with HR, Payroll, and business users. Desired Skills - Strong design-thinking, creative problem-solving, and strategic-roadmap development skills. - Knowledge in Workday, ServiceNow or other ERP technologies. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. Residency Requirement NYCHA has no residency requirements. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. , $100,000.00 – $150,000.00