UI/UX Product Designer

Location: Greenwood Village, Colorado (Hybrid)

About the role

We are seeking a Product Designer with a strong background in UX/UI to support a digital self-service portal. This role involves working on the long-term convergence and modernization of the platform, which includes integrating small business capabilities into a single, cohesive user experience. The position requires a focus on complex user workflows and a close partnership with Product, Engineering, Research, Content Design, and Accessibility teams.

Responsibilities

• Assess current experiences across multiple portals to help design a future-state converged experience.
• Create UX solutions for complex customer workflows related to billing, services, usage, and account management.
• Design scalable experiences that accommodate a wide range of customer types and complexity levels.
• Produce and maintain high-fidelity, working prototypes that serve as the primary artifact for development handoff.
• Utilize and contribute to the evolution of the design system by creating new components, assets, and patterns.
• Act as a key connection point between Product and Development, collaborating closely with engineers to minimize implementation changes.
• Partner with researchers to conduct usability testing and apply insights from research, analytics, and customer feedback to design decisions.
• Understand business context and future product direction to design for both current and future-state customer experiences.

Requirements

• Product Design experience with a strong emphasis on UX skills.
• Experience designing complex workflows and solving challenging user experience problems.
• Ability to design for large, complex data sets and create scalable experiences for diverse user personas.
• Experience creating high-fidelity prototypes and designing responsive web applications.
• Experience working with and contributing to design systems.
• Proficiency with Figma.
• Comfort with adopting AI-enabled design tools and workflows.
• Ability to work closely with Engineering throughout the design process.
• Experience using research, analytics, and customer feedback to inform design decisions.
• A portfolio that clearly communicates the rationale behind design decisions and demonstrates a user-centered approach.

Preferred Qualifications

• Native mobile application design experience.
• Data visualization experience, including charts, graphs, and dashboards.

Pay

The anticipated pay range for this position is $50.00/hr to $73.00/hr.

Benefits

• Comprehensive medical, dental, vision, life, and disability insurance plans.
• 401K program with company match after 12 months of tenure.
• Employee Stock Purchase Program (ESPP).
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and association perks (e.g., CompTIA, IIBA).
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.