UI/UX Product Designer
Role Summary
Are you a design-driven craftsperson who takes pride in turning clinical complexity and patient chaos into precise, quiet, genuinely useful experiences? AdvancedMD is entering a defining chapter. We are embedding AI across every layer of the clinical and patient journey — from intelligent documentation and ambient charting to AI-powered intake, scheduling automation, and front-office optimization. As a UI/UX Product Designer, you will own the design function that makes both surfaces real — shaping how AI capabilities reach the clinicians and patients who depend on them, across our EHR/PM platform and patient-facing experience alike. This is a builder's role. The UI/UX Product Designer will own design across two interconnected surfaces that most companies split into two separate jobs. You will bring clinical workflow expertise and patient engagement sensibility into a single, unified design practice — with the mandate, autonomy, and support to do it well. You will partner closely with the VP of Product, engineering, and clinical subject matter experts to translate AdvancedMD's AI strategy into experiences that reduce cognitive load, build trust, and ship to real users.
Essential Job Duties
Clinical Workflow & EHR Design (Primary Focus): Serve as the design owner for AI-assisted charting surfaces — ambient documentation, AI-generated note drafts, and smart template suggestions — that reduce cognitive load for clinicians without disrupting their workflow.
Own UX for specialty-specific workflows across AdvancedMD's 30+ clinical specialties, balancing customization with platform coherence.
Identify and eliminate friction in billing, coding, and prior authorization flows through research-driven redesign.
Collaborate with clinical SMEs to ensure designs reflect real-world practice patterns, not idealized workflows.
Patient Experience & Intake Design: Design end-to-end patient-facing journeys: digital intake forms, insurance verification, self-scheduling, kiosk check-in, two-way messaging, and post-visit follow-up.
Build AI-native UX patterns for no-show prediction nudges, automated recall flows, and personalized patient communications.
Ensure patient-facing surfaces are accessible, mobile-optimized, and usable across varying levels of digital literacy.
Benchmark AdvancedMD's native intake and engagement capabilities against market-leading point solutions and identify design gaps worth closing.
What You'll Need to Get the Job Done
3–6 years of product design experience in B2B SaaS, healthtech, or enterprise software, with hands-on AI feature design work within the last 1–2 years.
Demonstrated experience designing AI-powered features: surfacing model outputs, communicating confidence levels, building human-override interactions, and designing for asynchronous AI processing.
Proficiency in Figma and familiarity with modern design system tooling — tokens, component libraries, and variant architecture.
Comfort designing within regulated, auditable workflows — you understand HIPAA-constrained data handling and why certain AI outputs require a human-in-the-loop checkpoint.
Strong cross-functional communication: you can translate design rationale to engineers, PMs, and clinical stakeholders without jargon.
Genuine fluency with AI design tools in your daily workflow — evidenced in your portfolio and process, not just mentioned on a resume.
What Will Make us LOVE You
You don't just ship screens — you walk into the room with a point of view on the right way to surface an AI suggestion, when to show confidence, when to stay quiet, and when to ask the user — and you can defend it when challenged.
You've redesigned something already in production because the shipped version didn't meet your standard, not because you were asked.
You've sat across from engineers and clinical stakeholders with a complex, constraint-heavy workflow and turned it into something quiet, precise, and usable — through your own hands, not just direction.
Your research sessions or usability tests outputs reflect the same standard of rigor as your prototypes.
You understand both clinical-workflow and patient-experience design and can build systems that don't just serve one user type — they give the whole care journey a coherent, unified feel.
You bring a builder's patience: you're energized by ambiguity, fragmented starting conditions, and the work of standing something up from scratch rather than frustrated by it.
You find the phrase "we'll figure out UX later" genuinely alarming — and you've said so out loud.
About AdvancedMD
AdvancedMD, now part of the Francisco Partners (“FP”) portfolio, revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today, the company continues to lead HealthTech innovation with a complete cloud suite of smart applications that work in unison, accelerating collaborative workflow for every role of the practice. With AdvancedMD, medical office staff are empowered to thrive in the online age of healthcare and value-based reimbursement with essential clinical, financial, patient engagement and reputation management applications that are unified and available anytime, anywhere on any device. AdvancedMD strives to be the technology heartbeat of healthcare for providers, patients, and payors for a healthier world. For more information on AdvancedMD, please visit www.advancedmd.com.
Work Environment
Hybrid office arrangement in the South Jordan, Utah office location. In Office training, with opportunity to work up to a flexible hybrid format. Remote work is contingent upon individual role, team structure and alignment to role KPIs.
What We Offer
Competitive compensation and total rewards benefits
Comprehensive health, dental, and vision insurance
401(k) with generous company match
Paid time off and holidays
Hybrid and remote work opportunities
Career growth and development support
Collaborative, team-oriented culture