UCATS Supervisor

About the role

Through compassion and dedication, we support and strengthen individuals and families in Union County. If you are compassionate about helping others, interested in making a positive impact on your local community, and enjoy a work environment that promotes work/life balance and supports professional advancement, we encourage you to apply.

Essential Functions

• Schedules, assigns and reviews work.
• Evaluates performance which may include accompanying staff on transports.
• Develops quality control procedures and standards.
• Ensures all work is in adherence to departmental standards and pertinent government regulations.
• Issues oral and written reprimands and recommends suspension and termination, and recommends other personnel actions (e.g. leave of absence, wage increase, etc.).
• Authorizes sick and vacation leave.
• Provides training, guidance and direction and assists with the development of agency policy and procedures.
• Advises the deputy director and agency director of unit needs and/or concerns providing a potential solution.
• Prepares activity reports and compiles related statistics.
• Maintains required licensures and certification, if any.
• Supervises UCATS Vehicle Operator – Full Time and Part Time, UCATS Lead Vehicle Operator, Dispatcher, and other staff as assigned.

Job Standards

• High school diploma (or equivalent).
• Work experience meeting the minimum essential functions of the position.
• Excellent verbal and written communication skills.
• Normal hearing and normal vision, with the aid of corrective devices, as needed.
• Demonstrates regular and predictable attendance.
• Represents the agency in a positive and professional manner and provides appropriate internal and external customer service.

Qualifications

• Must have normal hearing and normal vision, with the aid of corrective devices, as needed.
• Demonstrates regular and predictable attendance.
• Represents the agency in a positive and professional manner and provides appropriate internal and external customer service.

Skills

• Excellent verbal and written communication skills.
• Ability to lift up to 70 pounds, exert up to 20-50 pounds of force occasionally, and 10-26 pounds of force frequently.
• Ability to bend, twist, push and lift as required.
• Ability to assist disabled clients into and out of vehicles.
• Ability to investigate customer complaints and transportation accidents.
• Ability to assist with applications and reports and administer approved programs funded by the Ohio Department of Transportation, Central Ohio Area Agency on Aging, and other agencies.
• Ability to prepare billing information.
• Ability to evaluate routing needs and effectiveness.
• Ability to coordinate and evaluate vehicle maintenance.
• Ability to assist in emergency situations in office and after-hours as needed.
• Ability to complete other duties as assigned by Deputy Director or Agency Director.
• Ability to meet all job safety requirements and all applicable safety standards.
• Ability to perform miscellaneous clerical duties as assigned.
• Ability to maintain required licensures and certification, if any.
• Ability to supervise UCATS Vehicle Operator – Full Time and Part Time, UCATS Lead Vehicle Operator, Dispatcher, and other staff as assigned.

Benefits

• Flexible work schedules available after probation.
• 11 paid holidays each year.
• Sick leave accrual that begins on day one, totaling about three weeks per year.
• Top-tier health and wellness, dental, and vision insurance programs (large percentage paid by Union County).
• OPERS retirement benefit, with a healthy County contribution (10% paid by employee and 14% paid by Union County).
• Life insurance free of charge for employees and their families.

Pay

• Commensurate with experience.

Schedule

• Varies based on departmental needs.