UAT Analyst

Location: On site at location listed in job posting

Responsibilities

• Develop and document comprehensive User Acceptance Testing plans and strategies aligned with user requirements and business goals.
• Design and create detailed test cases, test scripts, and test data based on business use cases and scenarios.
• Create test plans (one for QA and one for UAT).
• For each test scenario, review QA test cases and provide feedback.
• Identify current UAT test cases and identify gaps.
• Update current test cases and create new ones where needed.
• Ensure test cases are entered in qTest (Design and Execution).
• If implementation is a standard TCBC upgrade to a new product release, work with product team partners to determine which defect fixes from other banks the FHN test teams will include in the test plan.
• Manage the identification of test data needs and ensure there is a plan to obtain data.
• Create Requirements Traceability Matrix (RTM) for each implementation.
• Execute test cases and test scripts to verify that the software functions as expected.
• Perform regression testing to ensure that existing functionalities work as intended with new changes.
• Facilitate Entrance and Exit Gateway meetings.
• Manage the execution of Test Cases and Entry into Qtest (includes manual, automated, regression and performance (if part of the release)).
• Manage the defect process and coordinate with ET partners and BT for resolution.
• Produce status reports (including update of coverage matrix).
• Work closely with business stakeholders, project managers, developers, and quality assurance teams to understand requirements and clarify issues.
• Communicate findings and test results effectively to stakeholders, providing detailed documentation and recommendations for improvements.
• Identify, log, and prioritize defects or issues encountered during testing.
• Collaborate with the development team to track and ensure timely resolution of defects and perform re-testing as necessary.
• Capture production defects and identify which test cases need to be added and revised so defect would have been identified during the testing phase.
• Address any defects that were not resolved and require workarounds.
• Compile and present comprehensive reports summarizing test execution, status, risks, issues, and variances.
• Maintain updated documentation for test plans, cases, and results to facilitate knowledge sharing and future testing efforts.
• Identify opportunities for process improvements in the UAT practice and implement best practices to enhance the effectiveness and efficiency of testing.
• Participate in retrospectives and feedback sessions to continuously refine and optimize testing methodologies and tools.
• Hold Lessons Learned session after each release.
• Provide training and guidance to business users participating in UAT, ensuring they understand the test process and objectives.
• Offer support to users to help them execute test cases and resolve any testing-related queries or issues.

By fulfilling these duties and responsibilities, a UAT Analyst ensures that software applications meet business requirements, are user-friendly, and are ready for production deployment.

Qualifications

• 5+ years of experience with Digital platforms and bank products
• Knowledge of cash management products and services (ACH, Wire, Credit Card, Checking Accounts, Loans, Reporting)
• MBA or relevant advanced degree
• Treasury Management experience
• 5-10 years of experience with testing tools (qTest, LoadRunner) and test script development
• Computer and office equipment skills: Microsoft Office suite; special software: qTest, JIRA, Confluence
• Certificates, licenses, registrations (e.g., CPA, Series 6 or 7 license): None required