UAS Support Engineer

About the Role

As Flock expands our fleet of autonomous Unmanned Aerial Systems (UAS) and docking infrastructure, ensuring 24/7 critical field reliability requires high-integrity hardware-software integration. Operating in unpredictable real-world environments without constant on-site oversight means our drones and ground stations rely on seamless radio connectivity, pristine battery systems, and immediate diagnostic triage. You will serve as the technical bridge between field operations and core engineering by diving into telemetry, leading hardware bring-up, and ensuring field data directly drives our next generation of autonomous hardware.

What You'll Own

• Diagnose & Triage Complex Fleet Issues: Monitor and analyze post-flight telemetry using diagnostic tools like Foxglove and Grafana, establishing performance KPIs and real-time visibility dashboards for vehicle heartbeats.
• Hardware Bring-Up & Field Validation: Lead hands-on bring-up, QA testing, and field validation of new docking hardware and drone airframes using industrial automation principles to ensure round-the-clock reliability.
• Engineering Feedback Loops: Translate edge-case hardware failures and signal issues into clear, actionable bug reports and design feedback for the core Engineering team.
• Maintenance & Support Playbooks: Develop, maintain, and continuously refine preventative inspection schedules, technical SOPs, and troubleshooting guides to scale our global fleet capabilities.

What This Role Is Not

• This isn't a desk-only or purely remote role. You will work hands-on with physical hardware at our Atlanta facility and deploy directly to client sites (up to 25% travel).
• This is not a high-level software development job. You won't write core drone flight software, build cloud platforms, or engineer embedded firmware from scratch; your focus is deep technical triage, telemetry analysis, and hardware-system integration.
• This isn't a transactional help-desk ticket pusher. You are an engineer who owns the technical lifecycle, failure mode analysis, and continuous feedback loop between live operations and design teams.

What You Bring

• Education & Background: Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Robotics, or proven hands-on experience in the UAS/Robotics space.
• Domain Experience: 3+ years troubleshooting and maintaining Unmanned Aerial Systems, including multi-rotor flight hardware and autopilot firmware.
• Diagnostics Stack: Hands-on proficiency with hardware diagnostic tools (Multimeters, Oscilloscopes) and telemetry/monitoring suites (Grafana, Foxglove, or similar).
• Communication & RF Infrastructure: Deep familiarity with GPS, LTE, RF communications systems, and signal strength/throughput troubleshooting between UAS hardware and ground infrastructure.
• Technical Translation: Strong written and verbal communication skills with a proven track record of converting complex hardware failures into clean engineering documentation.

Nice to Haves

• Working knowledge of radar systems
• Familiarity with Battery Management Systems (BMS) and safe handling of Li-ion chemistries
• FAA Part 107 Remote Pilot Certificate (required upon hire)

Logistics

Onsite at our Atlanta-based manufacturing facility for hands-on collaboration, with up to 25% travel expected to client sites.

Compensation

Starting salary between $100,000 and $140,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.

Why Flock

Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.

Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.

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