U.S. Private Bank - Client Center Manager - Vice President
Job Responsibilities
- Manage the Client Center staff to include JP Morgan employees and contractors
- Oversee Client Center's daily meetings and events
- Implement, develop and follow Client Center protocols for all client meetings (meet and greet, security protocols, catering set-up, client management)
- Liaise with catering partners and back-of-house staff and conduct weekly/daily BEO meetings
- Survey client experience and propose solutions based on feedback as needed
- Manage financials to ensure that budgets are met annually
- Aid with project analysis with Miami Client Center as well as future satellite locations
- Instruct staff on various administrative tasks such as but not limited to: invoice processing, scheduling maintenance calls with vendors and order kitchen, banquet and office supplies among others
- Aid with desk coverage at local Client Centers as needed to maintain uninterrupted client service and operational support
Required Qualifications, Capabilities, And Skills
- Bachelor's degree required
- 7+ years of hospitality, event management, marketing/press relations, non-profit, or facilities management experience
- Excellent time management and written/ verbal communication skills
- Proficiency in Excel, PowerPoint and Word
- Ability to work flexible hours and meet deadlines
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.