U.S. Private Bank - Client Center Manager - Vice President

Job Responsibilities

• Manage the Client Center staff to include JP Morgan employees and contractors
• Oversee Client Center's daily meetings and events
• Implement, develop and follow Client Center protocols for all client meetings (meet and greet, security protocols, catering set-up, client management)
• Liaise with catering partners and back-of-house staff and conduct weekly/daily BEO meetings
• Survey client experience and propose solutions based on feedback as needed
• Manage financials to ensure that budgets are met annually
• Aid with project analysis with San Francisco as well as future satellite locations
• Instruct staff on various administrative tasks such as but not limited to: invoice processing, scheduling maintenance calls with vendors and order kitchen, banquet and office supplies among others
• Aid with desk coverage at local Client Centers as needed to maintain uninterrupted client service and operational support

Required Qualifications, Capabilities, And Skills

• Bachelor's degree required
• 7+ years of hospitality, event management, marketing/press relations, non-profit, or facilities management experience
• Excellent time management and written/ verbal communication skills
• Proficiency in Excel, PowerPoint and Word
• Ability to work flexible hours and meet deadlines

About the Role

The role involves leading the day-to-day operations of the San Francisco Client Center, working in a complex, team-oriented, and fast-paced environment with bankers, product partners, and operations teams. Key responsibilities include managing the Client Center reservation books, overseeing daily meetings and events, implementing and developing protocols, liaising with catering partners and staff, managing financials, and assisting in project analysis.

Requirements

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.