U.S. Customs - Billing Specialist

About the Role

The Customs Brokerage Billing Agent is responsible for the timely and accurate billing of customs brokerage services while ensuring compliance with customer billing requirements, customs regulations, and company policies. This role works closely with customs operations, finance, and customers to resolve billing discrepancies, maintain accurate records, and ensure all billable services are invoiced correctly and within established service level agreements.

Responsibilities

• Review completed customs entries to ensure all brokerage services, duties, fees, and service charges are billed accurately.
• Manage exceptions from daily feed to USAC billing systems.
• Ensure customer invoices are in accordance with customer rates and customer-specific billing requirements.
• Verify customs entry data, invoices, vendor charges, and supporting documentation prior to billing.
• Research and resolve billing discrepancies by coordinating with operations, accounting, and customers.
• Ensure compliance with record-keeping requirements.
• Monitor daily billing queues to ensure invoices are processed within established turnaround times.
• Process billing adjustments, credit memos, and rebills as required.
• Maintain accurate billing records and supporting documentation for audit purposes.
• Identify opportunities to improve billing accuracy, reduce revenue leakage, and streamline billing processes.
• Support continuous improvement initiatives and assist with the implementation of new billing procedures or system enhancements.
• Create monthly revenue reports for all US Customs activities by type and by customer.

Qualifications

• High school diploma or equivalent
• Basic understanding of U.S. customs brokerage processes
• Strong attention to detail and accuracy
• Excellent organizational, analytical, and problem-solving skills
• Proficiency with Google Platform (Sheets, Docs, Slides, Chat, Calendar, etc…)
• Ability to prioritize multiple tasks in a fast-paced environment
• Fluent in English and Spanish, with excellent communication skills

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field
• Knowledge of duties, rate sheets, and basic accounting
• Experience working with customer-specific billing requirements

Benefits

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company-sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance, and more.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.