TxDMV - Enforcement Motor Vehicle Investigator (Ri

This position must reside within a 1-hour commute from the DMV Pharr Regional Service Center located at 600 W Expressway 83, Pharr, TX 78577. Telework may be available based on TxDMV operational needs (subject to change).

About the role

Performs complex investigative work in support of the Texas Department of Motor Vehicles, Enforcement Division (ENF), Motor Vehicle Investigations. This position processes, investigates and resolves complaints and/or inquiries regarding business activities regulated by the Department. Work requires contact with high-level executives, attorneys, law enforcement, governmental officials, and private entities. Work requires extensive travel. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Responsibilities

• Reviews and evaluates consumer complaints to determine if a violation has occurred and makes recommendations concerning action to be taken.
• Conducts field investigations and/or investigations of reported and suspected violations of statutes and rules; documents observations/findings.
• Evaluates complaints filed to determine applicability of regulatory statutes.
• Identifies, gathers, and examines complex records necessary to complete investigations.
• Develops lists, contacts and/or interviews potential witnesses.
• Prepares and completes investigative reports.
• Conducts field inspections and completes inspection reports.
• Issues Notice of Violations (NOV) when necessary.
• Coordinates with regulated businesses and consumers regarding complaints.
• Answers inquiries and provides guidance to regulated businesses.
• Conducts research of state and federal statutes, regulations and other issues affecting area of jurisdiction.
• Makes recommendations concerning administrative penalties and assists in the settlement of violations.
• Facilitates resolution of complaints through mediation efforts with all concerned parties.
• Maintains case suspense files.
• Provides expert testimony in court cases.
• Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
• Travels 50% of the time. May include overnight travel. Travels by plane and/or car.
• May require working extended hours and some evenings and weekends, as needed.
• Performs other job-related duties as assigned.

Requirements

• Graduation from high school or equivalent plus four (4) years progressively responsible experience in criminal or regulatory enforcement investigative work.
• College education or technical training in law enforcement, investigations or an investigations related field may be substituted for experience on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)
• Official sealed transcripts of all college hours/degrees listed on State of Texas application will be required on or before the first day of employment if selected for the position.

Skills

Considerable knowledge of:

• Investigative practices and procedures

Working knowledge of:

• Arbitration, mediation, and negotiation
• Auditing and investigative methods, practices and procedures
• Applicable laws, rules, and regulations
• Legal terminology

Proficient skill in:

• Scheduling work assignments
• Public relations for maintaining effective working relationships with individuals and groups
• Analyzing and organizing technical data
• Conducting interviews
• The use of personal computers and applicable programs, applications, and systems
• Interpreting and applying laws, rules, and regulations

Benefits

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:

• Retirement Plan
• Paid Group Health and Life Insurance for employees
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Longevity Pay
• Dental
• Vision
• Dependent Optional Life Insurance
• Voluntary AD&D Insurance
• Dependent Health and Life Insurance
• Health and Dependent care flexible spending accounts
• Tuition Assistance Program