Twin Peaks Girl

About the Role

The Twin Peaks Girl is responsible for interacting with, entertaining, and providing best-in-class service and hospitality to every guest. This role includes selling food and beverages while embodying knowledge of sports, food, and beverages, maintaining a fun and energetic personality, and adhering to Twin Peaks Image & Costume Guidelines.

Costume Guidelines

The Twin Peaks Girl costume is a unique aspect of the Twin Peaks concept. Compliance with the Twin Peaks Image & Costume Guidelines is mandatory whenever working. Occasionally, Twin Peaks promotes optional costume parties. Participation in these parties is voluntary, and standard costumes may be worn instead. If participating, the costume party guidelines must be followed.

Responsibilities

• Adhere to all Image & Costume Guidelines.
• Interact with and entertain guests to enhance their experience.
• Promote events and specials to drive business profitability and goodwill.
• Provide best-in-class service and hospitality, including greeting guests, taking and delivering food and drink orders, suggestive selling, checking back for re-orders, pre-bussing tables, and settling checks accurately.
• Perform any other duties as assigned by management.

Requirements

• No prior experience or training is required.
• Ability to effectively communicate in English, including reading and understanding the menu, writing and ringing in tickets, and operating a computerized register system.
• Strong suggestive selling skills to promote menu items.
• Ability to apply common sense and understanding to carry out simple one- or two-step instructions.
• Ability to handle standardized situations with minimal variables.
• Basic math skills to compute proper change and settle checks accurately.
• Must attend and successfully complete the Twin Peaks Girl training program, including orientation and any required local or state certifications (e.g., food and/or alcohol service certifications).
• Maintain all required certifications during employment.

Physical Demands

The following physical demands are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for qualified individuals with disabilities.

• Regularly required to stand, walk, use hands and fingers to handle or carry objects, products, or controls, and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to lift and/or move up to 15 pounds.
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to focus.

Work Environment

The following work environment characteristics are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made for qualified individuals with disabilities.

• Regularly exposed to fumes or airborne particles from the kitchen.
• Occasionally exposed to wet and/or humid conditions (e.g., dish area or walk-in cooler).
• May be exposed to toxic or caustic chemicals from cleaning products.
• Noise levels are usually loud.
• Some locations may have smoking sections, exposing employees to cigarette or cigar smoke.