Twin Peaks Girl

About the Role

The Twin Peaks Girl is responsible for delivering best-in-class service and hospitality while creating a fun, engaging, and memorable guest experience. This role combines high-level service execution with brand representation, requiring strong communication skills, product knowledge, and the ability to connect with guests in a high-energy environment. Twin Peaks Girls are expected to uphold brand standards, including image and appearance guidelines, while driving sales through food and beverage knowledge and exceptional service.

Responsibilities

• Provide exceptional service to all guests, ensuring a positive and memorable dining experience.
• Take accurate food and beverage orders, enter orders into the POS system, and deliver items efficiently.
• Engage with guests in a friendly, professional, and entertaining manner.
• Perform suggestive selling to enhance guest experience and increase sales.
• Monitor guest needs, check back for satisfaction, and handle payments accurately.
• Maintain and adhere to Twin Peaks Image & Costume Guidelines at all times while on shift.
• Represent the Twin Peaks brand through professionalism, energy, and a positive attitude.
• Promote events, specials, and brand initiatives to guests.
• Maintain knowledge of menu items, including food, beverages, and promotions.
• Assist with pre-bussing, table maintenance, and cleanliness of assigned sections.
• Follow all company policies, procedures, and service standards.
• Complete all required training and maintain certifications as required by local and state regulations.
• Work collaboratively with Front of House and Heart of House team members to ensure smooth operations.
• Support overall restaurant performance by maintaining efficiency and communication during service.
• Perform additional duties as assigned by management.

Requirements

• No prior experience required; hospitality or serving experience preferred.
• Ability to work in a fast-paced, high-energy environment.
• Strong communication and interpersonal skills.
• Ability to provide engaging, guest-focused service.
• Must adhere to all Twin Peaks Image & Costume Guidelines, including grooming, appearance, and dress requirements.
• Maintain a clean, polished, and professional appearance at all times while on shift.

Skills & Competencies

• Strong customer service and hospitality skills.
• Ability to multitask and work efficiently under pressure.
• Attention to detail and accuracy.
• Positive attitude and team-oriented mindset.
• Sales-driven approach with strong product knowledge.
• Ability to read and write in English.

Work Environment

This position operates in a high-energy restaurant and bar environment, with exposure to varying temperatures, noise levels, and cleaning agents.

Physical Demands

• Ability to stand and walk for extended periods.
• Ability to bend, reach, and perform repetitive tasks.
• Ability to work in a loud, fast-paced environment.
• Ability to carry plates and drinks and lift up to 15–25 pounds.