Twin Peaks Girl

About the Role

The Twin Peaks Girl interacts with, entertains, and provides best-in-class service and hospitality to every guest. Additionally, Twin Peaks Girls sell food and beverages while demonstrating knowledge of sports, food, and beverages, maintaining a fun and energetic personality, and adhering to Twin Peaks Presentation Guidelines.

The Costume

The Twin Peaks Girl costume is central to the Twin Peaks concept. All Twin Peaks Girls must comply with the Twin Peaks Presentation Guidelines while working. Occasionally, Twin Peaks promotes optional costume parties. Participation is voluntary, and employees may choose to wear the standard Twin Peaks Girl costume instead. If participating, the employee must comply with the costume party guidelines and provide their own costume. Proprietary costumes or items issued by the company may never be worn outside the restaurant, including for recreational purposes or unauthorized photography.

Responsibilities

• Adhere to all Presentation Guidelines.
• Interact with and entertain guests.
• Promote events and specials to enhance guest experience and profitability.
• Provide best-in-class service and hospitality, including greeting guests, taking and delivering orders, suggestive selling, pre-bussing tables, and settling checks accurately.
• Perform any other duties as assigned by management.

Requirements

• No prior experience or training required.
• Ability to effectively communicate in English, including reading and understanding the menu, writing and ringing in tickets, and operating a computerized register system.
• Ability to suggestively sell menu items and entertain guests.
• Apply common sense to carry out simple one- or two-step instructions and handle standardized situations with minimal variables.
• Perform basic mathematical computations for accurate check settlement and change calculation.
• Attend and successfully complete orientation, Twin Peaks Girl training, and any other required training (e.g., food/alcohol service certifications) prior to working unsupervised. Maintain all certifications during employment.

Physical Demands

• Regularly required to stand, walk, use hands and fingers to handle objects or controls, and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to lift and/or move up to 15 pounds.
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to focus.

Work Environment

• Regular exposure to kitchen fumes or airborne particles.
• Occasional exposure to wet/humid conditions (e.g., dish area or walk-in cooler).
• Potential exposure to toxic or caustic chemicals from cleaning products.
• Loud noise levels typical of the restaurant environment.
• Possible exposure to cigarette or cigar smoke in locations with smoking sections.

Additional Notes

• Twin Peaks maintains an all-female serving staff, and employees must meet and maintain the Twin Peaks Girl Presentation Guidelines, including costume, makeup, hair, and nail standards.
• Performance-Based Scheduling is used, including a ranking system to determine section assignments.
• Policies strictly prohibit harassment, fraternization, and drug/alcohol abuse.
• Failure to adhere to job duties, requirements, or Presentation Guidelines may result in disciplinary action, up to and including termination.