Twin Peaks Girl

About the Role

The Twin Peaks Girl interacts with, entertains, and provides best-in-class service and hospitality to every guest. Additionally, Twin Peaks Girls sell food and beverages while embodying knowledge of sports, food, and beverages, maintaining a fun, energetic personality, and adhering to Twin Peaks Image and Presentation Guidelines.

Responsibilities

• Adhere to all Presentation Guidelines
• Interact with and entertain guests
• Promote events and specials to enhance good will and profitability
• Provide best-in-class service and hospitality, including greeting guests, taking and delivering orders, suggestive selling, pre-bussing tables, and settling checks accurately
• Execute food and drink orders (taking orders, ringing them in, delivering to tables, checking back for re-orders)
• Perform any other duties as assigned by management

Requirements

• Ability to effectively communicate in English
• Read and understand the menu, write and ring in tickets, and operate a computerized register system
• Suggestively sell menu items
• Apply common sense to carry out simple one- or two-step instructions
• Handle standardized situations with minimal variables
• Mathematically compute proper change and accurately settle checks
• Attend orientation and agree to Twin Peaks policies and procedures
• Successfully complete the Twin Peaks Girl training program prior to working unsupervised
• Complete any additional required training (e.g., food/alcohol service certifications) and maintain certifications during employment

Physical Demands

• Regularly stand, walk, use hands and fingers to handle objects/products/controls, and talk or hear
• Frequently reach with hands and arms
• Occasionally lift and/or move up to 15 pounds
• Specific vision abilities required: close vision, peripheral vision, depth perception, and ability to focus

Work Environment

• Regular exposure to kitchen fumes or airborne particles
• Occasional exposure to wet/humid conditions (e.g., dish area, walk-in cooler)
• Possible exposure to toxic or caustic chemicals when cleaning
• Loud noise levels
• Potential exposure to cigarette or cigar smoke in designated smoking sections

Costume Guidelines

• Must comply with Twin Peaks Image and Presentation Guidelines at all times while working
• Standard Twin Peaks Girl costume provided by the company; must be worn during all shifts unless participating in an optional costume party
• Costume parties are optional; if participating, must comply with published costume guidelines and provide own costume
• Proprietary costumes (e.g., Twin Peaks top) may never be worn outside the restaurant or for non-company photography

Additional Notes

• Employment requires maintaining the Twin Peaks Girl Image & Costume Guidelines (costume, makeup, hair, nails)
• Performance-Based Scheduling used to determine section assignments, based on a ranking system with multiple variables
• Policies strictly prohibit harassment, fraternization, and drug/alcohol abuse
• Failure to adhere to job duties, including Image & Costume Guidelines, may result in disciplinary action up to and including termination