Twin Peaks Girl

About the Role

The Twin Peaks Girl interacts with, entertains, and provides best-in-class service and hospitality to every guest. This role also involves selling food and beverages while maintaining knowledge of sports, food, and beverages, and adhering to Twin Peaks Presentation Guidelines.

The Costume

The Twin Peaks Girl costume is central to the Twin Peaks concept. All Twin Peaks Girls must comply with the Twin Peaks Presentation Guidelines while working. Occasionally, Twin Peaks promotes optional costume parties. Participation is voluntary, and employees may choose to wear the standard costume instead. If participating, the employee must comply with the themed costume guidelines and provide their own costume. Proprietary costume items may never be worn outside the restaurant or for unauthorized photography.

Responsibilities

• Adhere to all Presentation Guidelines.
• Interact with and entertain guests.
• Promote events and specials to enhance guest experience and profitability.
• Provide best-in-class service and hospitality, including greeting guests, taking and delivering orders, suggestive selling, pre-bussing tables, and settling checks accurately.
• Perform any other duties assigned by management.

Requirements

• Ability to effectively communicate in English, including reading and understanding the menu, writing and ringing in tickets, and operating a computerized register system.
• Ability to suggestively sell menu items and entertain guests.
• Apply common sense to carry out simple one- or two-step instructions and handle standardized situations with minimal variables.
• Perform basic mathematical computations for accurate check settlement and change calculation.
• Attend and successfully complete orientation, Twin Peaks Girl training, and any required local/state certifications (e.g., food and alcohol service). Maintain certifications during employment.

Physical Demands

• Regularly stand, walk, use hands and fingers to handle objects or controls, and communicate verbally.
• Frequently reach with hands and arms.
• Occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to focus.

Work Environment

• Regular exposure to kitchen fumes or airborne particles.
• Occasional exposure to wet/humid conditions (e.g., dish area or walk-in cooler).
• Potential exposure to toxic or caustic chemicals from cleaning products.
• Loud noise levels typical of the restaurant environment.
• Possible exposure to cigarette or cigar smoke in locations with smoking sections.

Additional Notes

• Twin Peaks maintains an all-female serving staff, and employees must meet and maintain Presentation Guidelines (costume, makeup, hair, and nails).
• Performance-Based Scheduling is used, including a ranking system to determine section assignments.
• Policies strictly prohibit harassment, fraternization, and drug/alcohol abuse.
• Failure to adhere to job duties, requirements, or Presentation Guidelines may result in disciplinary action, up to and including termination.