Twilight Beverage Server - Casino Service

Primary Duties and Responsibilities

• Responsible for the handling of payment in cash outlets, per established check tendering procedures
• Clears glassware, ashtrays and debris in assigned pit area
• Consistently applies knowledge of all legal beverage service guidelines

Secondary Duties and Responsibilities

• Maintains a clean and sanitary work environment, according to department policies and procedures
• Advises and assists guests in beverage selections

Minimum Education and Qualifications

• Previous experience with serving cocktails or as a waiter or waitress or comparable customer service related job

Competencies

• Good written and verbal communication skills
• Strong organizational and multi-tasking skills
• Excellent knowledge of spirits, beer, wine, glassware, garnishes and all beverage service techniques
• Adequate knowledge of drinks and recipes and ability to use endorsements at appropriate service opportunities
• Skills in proper tray preparation and handling
• Proficiency in ordering beverages utilizing the proper established call order
• Excellent knowledge of the overall property and gaming floor
• Excellent knowledge of state liquor laws including proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures

Training Requirements

• Outlet-specific standard operating procedures
• S.M.A.R.T. alcohol awareness
• Established Beverage Server training and shadowing program

Physical Demands and Work Environment

• Must be able to stand and walk large areas for an entire shift
• Must be able to bend and lift full beverage trays of up to 25 lbs.
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours