Turndown Attendant (Part-Time)

About the role

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star’s mansion. At Hard Rock Hotel, you’ll be the finishing touch that transforms a guest room into a restful retreat, ensuring every detail reflects Loews Hotels’ commitment to comfort and elegance.

Responsibilities

• Prepare guest rooms for the evening by turning down bed linens, folding back covers, and fluffing pillows to create a welcoming atmosphere following hotel standards.
• Replenish guest amenities such as towels, toiletries, coffee supplies, and glasses.
• Perform light cleaning tasks, including removing trash, straightening up the room, and wiping down surfaces.
• Adjust room conditions for guest comfort, such as setting the room temperature, closing curtains or blinds, dimming lights, and ensuring the overall room is ready for the night.
• Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.
• Attend departmental meetings and demonstrate teamwork by providing coverage in related areas when necessary while performing duties in a timely and efficient manner.
• Be familiar with hotel facilities, their locations, and operating hours to assist guests with accurate information.
• Maintain professional and friendly guest relations, offering assistance and ensuring guest satisfaction.
• Follow OSHA hotel safety protocols and department procedures regarding emergency situations, chemical use, protective gear, and safe work practices.
• Maintain a positive attitude and professional conduct at all times.
• Comply with all other Housekeeping Department and hotel policies and procedures.

Qualifications

• Previous experience in hospitality or relevant industry preferred.
• Familiarity with HOTSOS preferred.
• Must complete OSHA-mandated safety training within the first 30 days of employment.

Skills

• Guest Experience Enthusiast
• Detail-Driven Professional
• Proactive Problem Solver
• Reliable Team Player
• Adaptable and Positive

Benefits

• One free meal per shift
• Free theme park access

Pay

Compensation is commensurate with experience.

Schedule

Variety of shifts including evenings, weekends, and holidays.