Turndown Attendant

About the role

Loews Arlington Hotel offers a large-scale resort and meetings environment in Arlington’s sports district. Team members support 888 rooms, five dining venues, pools, spa services and 266,000 square feet of event space, with skybridge access to Live! by Loews.

We are looking for a detail-oriented Turndown Attendant who takes pride in creating a serene and inviting atmosphere for our guests. You’ll be the finishing touch that transforms a guest room into a restful retreat, ensuring every detail reflects Loews Hotels’ commitment to comfort and elegance.

Who You Are

You are a Guest Experience Enthusiast who loves making guests feel cared for and welcomed. You are a Detail-Driven Professional who notices the little things that make a big difference. You are a Proactive Problem Solver who anticipates needs and acts quickly to exceed expectations. You are a Reliable Team Player who thrives in a collaborative environment and supports your team. You are Adaptable and Positive, maintaining a calm, upbeat attitude—even during busy shifts.

Veterans and military spouses are encouraged to apply.

Responsibilities

• Prepare guest rooms for the evening by turning down bed linens, folding back covers, and fluffing pillows to create a welcoming atmosphere following hotel standards.
• Replenish guest amenities such as towels, toiletries, coffee supplies, and glasses.
• Perform light cleaning tasks, including removing trash, straightening up the room, and wiping down surfaces.
• Adjust room conditions for guest comfort, such as setting the room temperature, closing curtains or blinds, dimming lights, and ensuring the overall room is ready for the night.
• Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.
• Attend departmental meetings and demonstrate teamwork by providing coverage in related areas when necessary while performing duties in a timely and efficient manner.
• Be familiar with hotel facilities, their locations, and operating hours to assist guests with accurate information.
• Maintain professional and friendly guest relations, offering assistance and ensuring guest satisfaction.
• Follow OSHA hotel safety protocols and department procedures regarding emergency situations, chemical use, protective gear, and safe work practices.
• Maintain a positive attitude and professional conduct at all times.
• Comply with all other Housekeeping Department and hotel policies and procedures.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent work experience preferred.
• Previous experience in a cleaning role preferred.
• Previous experience in a hotel or resort environment preferred.
• Basic English skills preferred.
• Ability to walk, stand, reach and bend.
• Ability to push, lift, and pull items weighing up to 25lbs repetitively during entire shift.
• Ability to work a flexible schedule, including weekends and holidays as required.

Benefits

We offer competitive health & wellness benefits, 401(k) & company match, Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, Training & Development opportunities, career growth, Tuition Reimbursement, Pet Insurance, Team Member Hotel Rates, other discounts, perks and more.