Turndown Attendant

About the role

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Responsibilities

• Clean and service guest rooms, suites, bathrooms, and assigned hotel areas in accordance with luxury hospitality and brand cleanliness standards
• Make beds, change linens, replenish towels, toiletries, and guest room amenities according to hotel procedures
• Dust, vacuum, sanitize, mop, and maintain cleanliness of furniture, fixtures, floors, windows, mirrors, and surfaces
• Carry out evening turndown service.
• Inspect guest rooms to ensure cleanliness, presentation, functionality, and readiness for arriving guests
• Report maintenance concerns, safety hazards, missing items, or damaged equipment promptly to leadership
• Maintain organization and cleanliness of housekeeping carts, storage rooms, linen closets, and operational work areas
• Respond promptly and professionally to guest requests and housekeeping service needs
• Follow established cleaning procedures, chemical handling guidelines, sanitation standards, and workplace safety procedures
• Ensure proper handling and security of guest belongings and hotel property at all times
• Support deep cleaning projects, VIP arrivals, special requests, and turndown service operations as assigned
• Collaborate effectively with Housekeeping leadership, Engineering, Front Office, and operational teams to support seamless guest experiences
• Maintain productivity standards and complete assigned room quotas within established timeframes while upholding quality expectations
• Uphold luxury hospitality standards through professionalism, appearance, attention to detail, and guest service excellence
• Perform additional duties as assigned to support hotel operations

Qualifications

• Previous house