Turndown Attendant

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We enable our people to deliver exceptional guest experiences through a world‑class employee experience and company culture.

Location

Located on Palm Beach Island, Four Seasons Resort Palm Beach is the island’s only Five‑Star, Five‑Diamond resort. The property blends timeless charm with a private beachfront just steps from the front door. Dining features a Michelin‑star collaboration, and the resort’s crown jewel, Florie’s, is the only U.S. restaurant and bar partnered with Mauro Colagreco, recently recognized as Best of the Best in The World’s 50 Best Restaurant awards.

About the Role

The Turndown Attendant prepares guest rooms for evening service, ensuring a relaxing and welcoming environment in line with Four Seasons standards. This detail‑oriented position anticipates guest preferences and delivers a personalized experience. The role reports to Housekeeping Management and is part of the Housekeeping team.

Responsibilities

• Service a designated number of occupied rooms during evening shifts, preparing them for turndown.
• Replace used towels, refresh bathrooms, and ensure all surfaces are clean and presentable.
• Prepare beds for evening comfort, adjust lighting, close drapes, and create a relaxing room ambiance.
• Carefully handle and organize guest belongings, such as folding clothing when appropriate.
• Remove room service trays, dishes, and carts from guest areas.
• Restock guest amenities including toiletries and in‑room supplies.
• Prepare unoccupied rooms for arriving guests as needed.
• Perform full Room Attendant duties when required, including late check‑out rooms.
• Maintain housekeeping carts and linen closets stocked and organized.
• Respond promptly to guest requests and communicate preferences to management.
• Support other housekeeping functions during high‑volume periods.
• Follow all safety, cleanliness, and operational procedures.

Requirements

• High school diploma or equivalent.
• Previous housekeeping or cleaning experience in a hotel environment preferred.
• Minimum of 6 months of related experience is an asset.
• Ability to read, write, and communicate effectively in English.
• Strong attention to detail and organization skills.
• Ability to work independently and as part of a team.
• Flexible availability, including evenings, weekends, and holidays.
• Valid authorization to work in the United States.

Benefits

• Competitive salary & wages.
• Comprehensive benefits package.
• 401(k) retirement plan.
• Excellent training and development opportunities.
• Complimentary accommodations at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.

Schedule

Full‑time evening shifts, including weekends and holidays.