Turkish Interpreter

About the role

As a Turkish Video-Phone Interpreter, you will handle calls on demand, rendering the meaning of conversations between Turkish and English speakers. You will break communication barriers across industries such as healthcare, government, insurance, financial services, utilities, travel & hospitality, general business, law enforcement, court, and 911. The role requires quick and concise processing of information, cultural sensitivity, and professionalism in both simple and complex interpreting sessions.

This is a remote position; you will work from your home office in a quiet and secure environment. Some calls may be highly emotional or stressful, requiring the ability to remain on calls for extended periods or manage high call volumes while maintaining company service standards.

Responsibilities

• Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Participate in online, video, and audio training sessions.
• Deliver interpretation services via video and expediently type data on a dedicated device (laptop, desktop, mobile phone, or tablet).
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions, even when primary speakers are incoherent or upset, particularly in emergencies like 911 calls.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions and protocol to meet expectations of Limited English-speaking Persons (LEP), avoiding interaction without client permission.
• Understand protocol and terminology for industries including medical, insurance, finance, and law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Requirements

• Fluency in Turkish and English, with strong understanding of associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences to facilitate communication.
• Excellent listening, retention, and note-taking skills to ensure accuracy during interpretation.
• Ability to remain neutral, objective, and detached during calls involving sensitive subjects (e.g., end-of-life conversations, pregnancy termination, sexual orientation, or gender expression).
• Education or work experience in language-related fields (e.g., teaching, language assessment, translation, or interpretation) preferred.
• Ability to adapt to technology enhancements that improve service delivery.
• Must be at least 18 years of age and legally authorized to work in the United States without current or future visa sponsorship.
• High school diploma or equivalent.
• Candidates currently employed by a LanguageLine Solutions client or affiliate may not be eligible.
• Ability to read and write in the requested languages is highly preferred.
• Post-offer, pre-employment background check and/or drug screen may be required based on location.

Technical Requirements

• Dedicated personal device for business purposes (desktop, laptop, tablet, or smartphone).
• Acceptable operating systems: Windows, MacOS, ChromeOS, iPadOS, or Android.
• Restricted brands: Kaspersky products and Huawei hardware are not permitted.
• High-speed internet connection with minimum download speeds of 5 Mbps, upload speeds of 3 Mbps, ping value of no more than 300 ms, and jitter value of no more than 30 ms.
• Access to a quiet space free from background noise or distraction.

Physical Requirements

• Ability to operate a keyboard and mouse and remain stationary in front of a computer and webcam for the majority of the workday.
• Ability to use a headset for prolonged periods.
• Sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels (e.g., computer, audio, telephone).

Pay

$17 - $22 per hour. Compensation will not be less than any applicable state or local minimum wage.

Benefits

• Paid professional interpreter training and continuous development.
• Incentives for meeting attendance targets.
• Paid sick leave in accordance with applicable law.
• Medical, dental, and vision insurance.
• Employee Assistance Program (EAP).
• Accident, critical illness, life, and AD&D insurance.
• Inpatient hospital coverage.
• Short-term disability.
• 401K retirement plan.
• Employee referral program.
• Advancement opportunities within the organization.
• Interpreter support and an inclusive, diverse work environment.