TURF CLUB SERVER

Summary

The primary responsibility of the Turf Club Server is to provide beverage, food, and bussing services. Duties include greeting guests, expediting orders, selling and cashing pari-mutuel tickets, and maintaining a clean and orderly dining area.

Essential Duties & Responsibilities

• Greets guests in a timely manner and obtains beverage and/or food orders.
• Initiates conversation with guests.
• Expedites food and drink orders for each party quickly and accurately.
• Serves refills upon request and follows up for additional food and beverage requirements.
• Operates cash register: takes money and makes change, as required.
• Sells pari-mutuel tickets to patrons via a hand-held device.
• Cashes pari-mutuel tickets for patrons.
• Directs patrons to supervisory personnel to resolve questions of ticket validity.
• Completes end of shift checkout and paperwork according to preset standards.
• Completes assigned opening and closing side work.
• Claims tips received according to laws governing wage reporting.
• Provides Red Carpet Service to every patron and employee.
• Works well under pressure, meets multiple and sometimes competing deadlines.
• Adheres to all corporate and local policies, procedures, and operating guidelines.
• Keeps tables neat and orderly by removing glassware no longer in use and clearing and resetting tables for next seating.
• Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guests ordering alcohol when legal age is questionable.
• Anticipates guest needs when possible.
• Communicates with bartenders and managers regarding guest requests.
• Performs duties in a safe manner; reports any potential safety hazards to management staff.
• May be required to answer questions when a manager is not available.
• Demonstrates ethical and cooperative behavior with guests, co-workers, and leadership.
• Performs other duties as may be assigned by department and/or company management.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

• Minimum age of 19 years.
• High school diploma or G.E.D. preferred.
• 3 months or more relevant experience or equivalent combination of education and experience required.
• Must qualify for licensing with the New Mexico Racing Commission.
• Must qualify for certification through NMAST.
• Ability to read, write, and speak English required.
• Strong customer service and interpersonal skills are required.
• Ability to work as part of a team and promote a cooperative approach between departments.
• Ability to work unsupervised.
• Basic math skills are required, including the ability to handle cash and accurately make change.
• Maintain a professional, neat, and well-groomed appearance adhering to company standards.
• May be required to work varied shifts, including weekends and holidays.

Physical Demands

• Frequent brisk walking, climbing stairs, bending, lifting, stretching, reaching, kneeling, squatting, and standing for long periods of time.
• Walking and/or standing 90% of the time.
• Lifting up to 30 pounds to stack, store, or move materials, supplies, and equipment.

Work Environment

• While performing the duties of this job, the employee mostly works inside the building.
• The employee is regularly exposed to airborne particles, toxic fumes, and/or chemicals.
• The noise level in the work environment is very loud.
• Exposure to bright lighting.
• Exposure to unrestricted second-hand smoke.