Tuning and Demo Technician

Position Summary

The Outfitters Ski Technician supports the winter operation through demo service, tuning, service intake, hardgoods support, bootfitting support, member equipment troubleshooting, and daily shop execution. This is not a single-function back-shop role. Ski Technicians are expected to be cross-trained across the full Outfitters operation while developing individual specialties. Specialty areas may include tuning, demo operations, bootfitting, hardgoods, service intake, or member equipment troubleshooting.

Demo Operations

• Provides professional demo service for members and guests.
• Assists with equipment selection based on ability, preferences, conditions, terrain, and member needs.
• Prepares demo equipment for daily use.
• Supports ski setup, equipment handoff, returns, and condition checks.
• Maintains organization, cleanliness, and presentation of the demo fleet.
• Accurately uses EasyRent or related systems to support demo operations.
• Tracks equipment movement, returns, issues, and service needs.
• Communicates fleet damage, missing equipment, service concerns, and member issues to supervisors.

Tuning & Service

• Performs ski tuning and service work based on experience, training, and authorization.
• Supports waxing, edge work, grinding, base repair, minor repairs, and demo fleet maintenance.
• Maintains high standards for quality, consistency, cleanliness, and safety.
• Supports service intake and clear documentation of member equipment needs.
• Helps manage work flow, work tickets, member timelines, and service priorities as directed.
• Uses EasyWork or related systems as trained.
• Maintains organized tuning, service, tool, and machine areas.
• Communicates supply, consumable, tool, or machine needs to supervisors.
• Supports all aspects of Wintersteiger machine maintenance.

Binding, Hardgoods & Equipment Support

• Assists with ski, boot, binding, and pole questions.
• Supports hardgoods sales through practical product knowledge and member needs assessment.
• Mounts, adjusts, or calibrates bindings.
• Follows all safety, liability, and documentation standards related to equipment service.
• Stays current on ski technology, equipment trends, binding standards, and department procedures.
• Helps members troubleshoot equipment issues quickly and professionally.

Bootfitting Support

• Supports the Assistant Manager and fit team with bootfitting appointments as trained.
• Assists with basic boot assessment, appointment flow, product preparation, and member communication.
• Prepares boots, liners, footbeds, and tools for fit work.
• Supports heat molding, shell/liner adjustments, or basic modifications only when trained and authorized.
• Learns and follows WPR bootfitting standards.
• Contributes to a professional and organized bootfitting environment.

Retail & Department Support

• Supports retail floor operations.
• Assists members with basic product questions and directs them to the appropriate staff member when needed.
• Supports softgoods and hardgoods sales through product knowledge and service-minded recommendations.
• Maintains cleanliness and organization across all Outfitters areas.
• Helps with opening, closing, product movement, equipment staging, and general department readiness.
• Assists with inventory organization, equipment tracking, receiving support, and back-of-house organization as needed.

Specialty Areas

• Tuning / service
• Demo / rental
• Bootfitting

Cross-Training Expectations

• Demo setup and return flow
• EasyRent workflows
• Tuning and service workflows
• EasyWork or service ticket systems
• Service intake and member documentation
• Hardgoods
• Bootfitting
• Binding safety and liability procedures
• Retail floor support
• Inventory and equipment tracking
• Member-facing service standards

Qualifications

• Prior ski shop, demo/rental, tuning, bootfitting, hardgoods, outdoor retail, resort, club, or technical service experience preferred.
• Strong mechanical aptitude.
• Ski/board equipment knowledge.
• Tuning experience preferred.
• Bootfitting experience preferred for 1–2 positions, but not required for all Ski Technician hires.
• Binding certifications.
• Experience with Wintersteiger equipment, EasyRent, EasyWork, POS, or Microsoft systems preferred.
• Strong attention to detail and safety.
• Ability to learn technical processes and follow service standards.
• Comfortable working directly with members in a premium service environment.
• Willingness to support all areas of the Outfitters operation.

Physical Demands

• Ability to stand and move for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Frequent bending, reaching, carrying, twisting, organizing, and equipment handling.
• Ability to work around tuning machines, tools, skis, boots, poles, and service equipment.
• Ability to work in a physically demanding winter resort environment.
• Ability to work weekends, holidays, and peak winter periods.

Work Environment

• Premium private club and winter resort environment.
• Combination of demo area, tuning/service shop, bootfitting area, retail floor, and back-of-house support.
• Frequent interaction with members, guests, team members, and other departments.
• Fast-paced during weekends, holidays, and peak ski season.
• Work requires attention to safety, liability, equipment condition, and member experience.

Position Expectations

• Maintain a professional appearance and demeanor at all times.
• Demonstrate reliable and predictable attendance.
• Provide consistent, hospitality-driven member and guest service.
• Communicate clearly and professionally with team members and leadership.
• Work cooperatively within the Outfitters team and support department priorities.
• Follow WPR policies, operational procedures, safety practices, and liability standards.
• Wear a clean and presentable uniform.
• Take pride in department readiness, organization, and the member experience.