Tuition Exceptions and Compliance Coordinator
About the role
The Tuition Exceptions and Compliance Coordinator manages collegewide tuition exception requests and coordinates compliance and audit responses for Business Services and Financial Services at Northern Virginia Community College (NOVA), VP Finance division. This full-time, exempt position (Pay Band 04) is based in Fairfax County with no telework option. The role requires strong analytical skills to interpret policies, ensure regulatory compliance (VCCS, GAAP), communicate decisions empathetically, and safeguard financial integrity. The position also serves as Hearing Officer for Debt Set-Off disputes and updates Accounts Receivable procedures annually.
Responsibilities
- Manage tuition exception request processing: log, track, and analyze all requests for compliance with department, college, and VCCS regulations.
- Respond and communicate with students, parents, faculty, and staff to make data-driven decisions and recommendations; formally deny requests or recommend approval to the director.
- Provide regular metrics on request processing and status.
- Communicate orally and in writing clearly, concisely, and empathetically.
- Coordinate annual updates to Business Services Accounts Receivable Procedures ensuring compliance with policies, procedures, and GAAP.
- Interact daily with customers and students to resolve complex issues.
- Work closely with Deans, Directors, College Leadership, and VP divisional staff as appropriate.
- Maintain adequate controls to safeguard financial integrity of all transactions.
- Serve as Hearing Officer or College representative for Debt Set-Off disputes.
- Perform other duties as assigned; may assist agency or state government during emergency declarations.
- Requires access to the Administrative Information System (AIS) to perform duties.
Requirements
Knowledge, Skills, and Abilities:
- Strong skills interpreting and applying policies and procedures.
- Ability to establish and maintain effective internal and external working relationships.
- Strong oral and written communication skills (spelling, grammar, in-person communication).
- Ability to provide high-quality internal and external customer service and instill that desire in others.
- Skills to assess customer needs quickly.
- Ability and willingness to make independent decisions, accept responsibility, and exercise proper judgment.
- Ability to think and work quickly and calmly under pressure, meet deadlines, and work additional hours as necessary.
- Ability to exercise discretion and confidentiality.
- High standards of personal presentation.
- Quality customer service skills and desire to build relationships that promote NOVA’s mission.
- Consistent solid skills in all areas.
Minimum Work Experience:
- Experience working with customer financial accounts.
- Experience interpreting and applying policies and procedures.
- Experience working in a customer service environment.
- Experience working with compliance and audit.
Additional Considerations (Preferred):
- Experience working in higher education.
- Experience in an accounting environment.
Pay
Hiring range: $70,000 – $75,000 annually.