TTI Customer Service Job Fair - Thursday, August 27th

TTI Power Equipment will be hosting an onsite job fair on Thursday, August 27th from 10am to 2pm at 100 Innovation Way, Anderson, SC 29621. Interviews and offers will be conducted during the event.

About the role

TTI Power Equipment has openings in its Anderson, SC office for Customer Service Associates on 1st shift.

Schedule

• 1st Shift: Monday – Friday, 9:00 am – 6:00 pm
• Weekend work required

Pay

Starting at $16.00/hr

Benefits

• Tuition assistance
• 401(k)
• Medical, dental, and vision coverage
• Vacation and holidays

Requirements

• High school education or equivalent
• Minimum one year of TTI customer service, call center, or closely related field with in-bound call experience
• Strong written and verbal skills
• Ability to communicate well with callers using a clear, understanding voice
• Ability to professionally handle irate callers and high-stress situations
• Excellent phone skills
• Ability to satisfy consumers and end users with minimal request for management intervention
• Proficient with Microsoft Word and Excel (Access is a plus)

Responsibilities

• Respond accurately to consumer, service center, and distributor calls regarding the company's policies and procedures
• Verify and authorize warranty coverage for all callers
• Provide helpful direction to callers dealing with warranty and non-warranty service
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy
• Provide callers with locations to purchase parts and receive repair service
• Work with internal customers on warranty claims, stock issues, lost or damaged freight
• Enter orders, provide pricing and stock availability, and status of orders to all customers
• Other duties as assigned