Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for customers, donors, and other team members. This role can be full-time or part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle donations efficiently, ensuring items are sorted and processed according to quality standards.
• Work collaboratively with other team members to maintain a positive and productive work environment.
• Participate in ongoing training and development opportunities to enhance skills and knowledge.

Requirements

• High school diploma or equivalent.
• Ability to stand for extended periods and lift up to 25 pounds.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.

Qualifications

• Experience in customer service or retail preferred.
• Knowledge of basic computer operations and familiarity with point-of-sale systems.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.
• Team player mentality.

Benefits

• Comprehensive healthcare plans including medical, dental, and vision coverage.
• Specialized health programs such as smoking cessation and chronic disease management.
• Paid time off including sick leave and vacation days.
• Up to 50% off store merchandise as a team member discount.
• Employee Assistance Program (EAP) for personal and professional support.
• Retirement plan with company matching contributions.
• Flexible spending accounts for tax benefits.

Pay

Starting pay ranges from $16.50 to $17.40 per hour, depending on the specific role and position.

Schedule

Shifts may vary based on store needs, typically ranging from early morning to late evening.