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About the role

The Account Care Leader is responsible for leading a team of Account Care Specialists in a proactive, mature, consistent, and flexible manner. They will supervise all aspects of the team, including responding to customer inquiries, managing inventory, and collaborating with other departments.

Responsibilities

• Able and responsive to customer questions concerning products, pricing, and order status
• Works closely with inventory control
• Lead and monitor Account Care Specialist Team
• Display a knowledge of all products and services
• Keep Account Care Specialists informed of daily activities, issues
• Propose solutions to all issues
• Work closely with other teams including customer, other ACS, warehouse partners, and other leadership
• Work with and in other departments on projects to help overall efficiencies in the department

Requirements

• Excellent Communications Skills
• Basic knowledge of Microsoft Office and personal computers
• Able to prioritize and complete tasks
• Complies with corporate compliance program
• Follows all company policies and procedures, state & federal laws and regulations
• Handles reporting of violations to the appropriate supervisor
• Maintains confidentiality of company information
• Demonstrates honesty and integrity at all times
• Able to respond to change productively and handle additional projects as assigned

Qualifications

• Highschool Degree or equivalent
• 3-5 years’ work experience in customer service or a call center environment
• (Preferred) 3-5 years’ experience in medical distribution field
• (Preferred) 3+ years long-term care industry experience

Skills

• Participate in center/agency surveys (Licensure / JCAHO)
• Attend and participate in continuing educational programs
• Comply with corporate compliance program
• Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary
• Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc.
• Follow established safety procedures when performing tasks and/or working with equipment

Benefits

As a condition of employment at PruittHealth, all employees are required to provide proof of COVID-19 vaccination by date of hire unless a medical or religious exemption is approved. As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.