TSS Data Analyst Senior

About the role

A Data Analyst Senior at GDIT will deliver insights to help clients turn data into action. They will support customers within GDIT to fulfill multiple federal agency missions. The TSS Data and Analytics team uses various tools like Azure, Azure DevOps, AWS, and Tableau.

Responsibilities

• Conduct market research and define industry best practices for decision-making
• Lead the design and delivery of advanced NICE CXone reporting and analytics solutions
• Develop operational dashboards, performance scorecards, trend analysis, and data-driven recommendations
• Integrate reporting across CXone modules and related enterprise systems to provide comprehensive performance visibility
• Highlight and define Key Performance Indicators (KPIs) to measure performance across different sections
• Collaborate with a team of developers, analysts, and engineers to determine feature requests, priorities, dashboards, and solutions
• Create and maintain documentation
• Perform Quality Assurance (QA) testing of new features to ensure that requirements are met, and the resulting user experience works as intended
• Participate in and support user acceptance testing and the deployment of the solution to production
• Prepare and conduct presentations and training materials
• Writing user stories, acceptance criteria, test plans, and retrospectives to improve Agile development processes

Requirements

The Data Analyst Senior must have a BA/BS (or equivalent years of experience), 5+ years of experience, and a public trust clearance. They should have strong analytical and problem-solving skills, experience with Agile methodology, and knowledge of Python or similar programming languages.

Qualifications

• Experience with leading/managing and mentoring a small team of Data Analysts in support of development initiatives
• Strong Excel background; familiarity with other Microsoft tools (Outlook, Word, Excel, PowerPoint)
• Strong experience developing dashboards using Power BI or equivalent business intelligence tools to create professional content
• Effective management of multiple competing priorities at any given time
• Good team player, able to manage multiple assignments, and adapt to changing client needs
• Outstanding communication skills with the ability to present to business leaders
• Strong project management skills, ability to work towards a deadline and support as a lead analyst

Skills

• Agile Methodology
• Analytical Thinking
• Analytics Certifications

Benefits

GDIT is committed to fostering economic growth and prosperity in Louisiana with an established operation at its Integrated Technology Center in Bossier City, LA. This position requires 3 days of work per week at the office.

Pay

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

Candidates must reside within the state of Louisiana and be able to work a hybrid schedule at GDIT's Integrated Technology Center in Bossier City, LA. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Hybrid Work Location: USA LA Bossier City Additional Work Locations: Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

About the company

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans