TSS Data Analyst

About the role

Deliver insights to help our clients turn data into action as a Data Analyst at GDIT. Your work will provide transformative solutions to our clients’ big-data obstacles and help advance the mission.

Responsibilities

• Support the preparation and maintenance of NICE CXone reports, dashboards, and data extracts used to monitor contact center performance and operational trends
• Aid in validating data, updating recurring reports, and documenting reporting requirements and outputs
• Analyze standard metrics such as call volume, wait times, service levels, and agent productivity
• Conduct market research and practice industry best practices for decision-making
• Create, refine, and deliver reports, dashboards, and database solutions for internal or external purposes
• Provide data analytics and key insights
• Highlight and define Key Performance Indicators (KPIs) to measure performance across different sections
• Collaborate with a team of developers, analysts, and engineers to determine feature requests, priorities, dashboards, and solutions
• Write user stories, acceptance criteria, test plans, and retrospectives to improve Agile development processes
• Perform Quality Assurance (QA) testing of new features to ensure that requirements are met, and the resulting user experience works as intended
• Participate in and support user acceptance testing and the deployment of the solution to production
• Create and maintain documentation
• Collaborate with a team of developers, analysts, and engineers to deliver on-time Agile sprint releases

Requirements

Education: BA/BS (or equivalent years of experience)

Required Experience: 2+ years of experience

Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust (DHS HQ EOD required to be obtained before start; must be able to obtain DHS HQ Final Suitability to maintain employment)

US Citizenship Required

Qualifications

Required Skills And Abilities:

• Strong Excel background; familiarity with other Microsoft tools (Outlook, Word, Excel, PowerPoint)
• Strong data validation and quality assurance skills
• Ability to effectively manage multiple competing priorities at any given time
• Good team player, able to manage multiple assignments, and adapt to changing client needs
• Experience developing dashboards using Power BI or equivalent business intelligence tools to create professional content
• Outstanding communication skills with the ability to present to business leaders
• Strong analytical and problem-solving skills
• Ability to work independently and part of a team
• Knowledge of Agile methodology
• Familiarity with NICE CXone or similar tool(s)
• Familiarity with Azure DevOps or similar tool(s)

Skills

• Business Intelligence (BI)
• Data Analytics
• Process Improvements

Benefits

GDIT is committed to fostering economic growth and prosperity in Louisiana with an established operation at our Integrated Technology Center in Bossier City, LA. This position requires 3 days of work per week at our office.

Pay

The likely salary range for this position is $68,000 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Hybrid Work Location

Total Rewards

• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• Comprehensive benefits and wellness packages
• Full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Contact Us

To learn more about this opportunity, visit our website at gdit.com/careers.